Technical Support Solutions Engineer Senior Role

hace 5 horas


carmen de la legua reynoso, Perú Masmas A tiempo completo

Job Overview

At Masmas, we are revolutionizing cross-border e-commerce logistics as the modern international shipping carrier of choice for eCommerce. We're a growing, ambitious team looking to upend the trillion-dollar international parcel shipping industry through a world-class experience.

We offer a competitive cash and equity package, flexible PTO, 100% remote work environment, and more.

About the Role:

We're seeking a Technical Support Solutions Engineer who will be our front line, go-to resource for all customers' technical needs and issues. The ideal candidate will have 1-2+ years of experience in technical account management, technical support, API integration engineer, or solutions engineering.

The Technical Support Solutions Engineer will collaborate with our Customer Facing teams to troubleshoot technical integration issues that occur across the customer lifecycle. They will code internal tools and scripts to help reduce repetitive tasks and document knowledge base articles on Notion.

Key Responsibilities:

  • Troubleshoot technical integration issues with e-commerce brands
  • Code internal tools and scripts to automate tasks
  • Document knowledge base articles on Notion
  • Become an expert on Passport services while learning about international shipping

Requirements:

  • 1-2+ years experience in technical account management, technical support, API integration engineer, or solutions engineering
  • Proficient with SQL and relational databases
  • Comfortable with significant customer interaction and strong interest in building relationships

Benefits:

  • Competitive salary: $80,000 - $110,000 per year (dependent on experience)
  • Equity compensation
  • Flexible PTO
  • 100% remote work environment
  • Learning & Development Fund

Perks:

  • Quarterly team gatherings and annual team offsites
  • Themed happy hours
  • Sick leave is compensated

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