Sales Support Specialist
hace 4 días
About Caterpillar
Caterpillar is a world leader in the design, manufacture and sale of heavy machinery for construction, mining and energy industries. Our products are built to last, designed to perform and engineered to meet the needs of our customers.
Job Description
We are seeking a Sales Support Specialist to join our team. As a Sales Support Specialist, you will be responsible for providing information and assistance to customers and internal organizations to support day-to-day sales activities.
Your Key Responsibilities:
- Answer inquiries and resolve problems regarding products and services via calls, email, or internet chat.
- Review and prefilter credit structures for retail customers.
- Perform contract administration support and resolve contract-related issues.
- Develop new prospects, establish customers, and find opportunities to introduce our products and services.
What We Are Looking For:
- Candidate must have knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
- Ability to leverage that information in creating customized customer solutions.
- Candidate must have effective communication concepts, tools, and techniques to effectively transmit, receive, and accurately interpret ideas, information, and needs through appropriate communication behaviors.
- Knowledge of relationship management techniques to establish and maintain healthy working relationships with clients, vendors, and peers.
- Candidate must have intermediate key credit analysis knowledge and experience in financial industry.
Basic Requirements:
Bachelor's degree, preferably in Business or Industrial Engineering or equivalent degree desired. 2-3 years in Sales or Customer Service.
Top candidates will also have:
Experience with Cat Dealers Experience in Bank Industry (medium or large companies)
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