Billing and Collections Specialist

**This is a Full-Time Work From Home Position**

**About The Team**
Our team maintains impeccable records and subscriptions for clients’ websites, however; we are not just a numbers department. We truly care about our clients’ situations and are here to listen and help. Olly Olly sees the big picture and our clients are definitely in it Our core values are Creativity, Enthusiasm and Empathy

We deal with challenges on a daily basis, we check on each other and provide support with either a technical approach or keeping ourselves grounded with a bit of humor

**About The Role**:

- Is your attention to detail and accuracy second to none? _

This is an exciting time to join our ambitious and growing Accounting Team We’re looking for a Billing and Collections Specialist to shape Olly Olly’s collections, billing, reconciliation and invoicing within a fast paced and quickly evolving online marketing company.

If you’re a proactive and self-motivated accounting professional with AR experience, this might be the role for you Your eagerness to learn, as well as the ability to interact with all levels of management and cross-functional teams will get you to succeed.

The Billing and Collections Specialist will help collect unpaid invoices and provide accounting & administrative assistance to the accounts receivable team. The right fit for this role will uphold excellent standards of organization, accuracy, attention to detail, and confidentiality. You’ll have the opportunity to bring new ideas to the table and improve processes that impact the organization at large.

**You're excited about this opportunity because you will**:

- Processing (60%)_
- Set up recurring monthly subscriptions for new business & process reactivations
- Track all new and canceled subscriptions
- Generate invoices as directed, with multi-source payment methods
- Carry out established procedures for payment disputes, including presenting thorough and accurate evidence towards cases
- Process credit card payments and prepare ACH payment methods
- Process tickets for billing adjustments, refunds, and cancellations.
- Lead collections and winbacks processes with innovative solutions
- Data Cleanliness and Reporting (40%)_
- Maintain accurate AR data & report ongoing metrics (daily, weekly & month-to-date)
- Track & provide monthly Chargebacks reports for cross-functional client-facing teams
- Update client account details & payment methods as needed
- Support & Continuous Improvement_
- Partner with cross-functional stakeholders to design and implement improvements to team processes, including spot checks
- Assist with ad-hoc requests such as audit support and system implementations

**We're excited about you because**
- You have 1+ years of experience in Accounts Receivable or general accounting roles
- You have 1+ years of experience in Billing and Collections
- You have demonstrable experience in data reporting & analysis
- You have experience with office administration & general bookkeeping procedures
- You have advanced spoken and written English skills, demonstrated through assessments and interviews
- You have strong working knowledge of Excel & Google Sheets
- You have some knowledge of Payment Software, such as Stripe, Quickbooks, NetSuite or Xero (we can train you in these)
- You have a Bachelor’s Degree in Accounting, Finance, Business Administration or a related field (although this is not a requirement)

**This will make you fit right in...**
- Attention to Detail | Organized with a high degree of accuracy and attention to detail
- Communication | Customer service skills, with excellent verbal and written communication skills.
- Critical Thinking | Problem analysis and creative problem-solving skills, with a sense of urgency.
- Time Management | Ability to work quickly and precisely in a fast-paced environment under tight deadlines & respond to shifting priorities quickly and effectively when needed
- Confidentiality | A strong moral code & adherence to confidentiality

**Olly’all Are Welcome**
At Olly Olly, we embrace and celebrate our differences. We believe that diverse backgrounds, cultures, abilities, experiences, thoughts and perspectives lead to more creative problem-solving, better outcomes and ultimately a stronger organization. Olly Olly is proud to be an equitable opportunity employer, therefore employment is based solely on an individual’s merit and qualifications directly related to their professional competence. We do not discriminate against any applicant or employee because of race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, mental or physical disability, age, genetic information, military or veteran status, marital status, pregnancy or related conditions, or any other basis protected by law or local ordinance.

**About Olly Olly**
Hi, we’re Olly Olly. We’re a small-ish, but mighty team of digital marketing strategists, creative visionar