Enterprise Services Engineer

hace 2 semanas

Lima, Perú E2open Peru, SRL A tiempo completo

**Job Overview**

**Responsibilities**
- Provide consultation service to customer in addressing business and technical challenges to achieve **Customer’s Business Success**.
- Understand customer’s business needs and definition of business success.
- Diagnose customer solution’s problems, inefficiencies, and weaknesses.
- Provide advice on solution’s best practices and technical fixes to effectively addressing the issues identified on the solution.
- Active collaboration with cross functional teams in Global environment to ensure effective service recovery and business continuity via incidents identification and resolution.
- Plan and manage business solutions transition from project delivery team to Client Services organization.
- Provide on-call support as part of a global engineering team.

**Requirements**:

- Bachelor Degree in Computer Science/Information Technology or equivalent.
- Experience with **Shell scripting language** is highly preferred.
- Knowledge and experience with database technologies such as **Oracle** and **PL/SQL** is value added.
- Analytical mindset and creative problem-solving skills.
- Excellent interpersonal and communication skills.
- Understanding of development methodologies, version control and configuration management.
- A fundamental understanding of IT service management and the ITIL business process.
- Attention to detail and ability to troubleshoot and provide feedback and solutions.
- Highly motivated and result-oriented fresh graduates are strongly encouraged to apply.
- Must be able to work well both in a team environment and independently under mínimal supervision.
- Strong learning desire and willingness to learn new technologies on own initiative.

E2open participates in the E-verify program in certain locations, as required by law.

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