Product Manager

hace 7 horas

Asia, Perú Johnson & Johnson A tiempo completo

Description

**Product Manager - Change Management & CMDB**

**Responsibilities**:
Primary responsibilities
- Establish and maintain the roadmap for CMDB and Change Management, aligned to ServiceNow platform capabilities.
- Drive process governance activities to ensure CMDB and Change Management objectives are achieved.
- Partner with stakeholders (e.g. Application, Infrastructure, Quality teams) to ensure their considerations are understood and accounted for.
- Lead team managed service provider to deliver work required to support operational aspects of CMDB and Change Management processes.
- Define metrics to measure operational performance and hold stakeholders accountable.
- Identify process improvement opportunities, recommend solutions and lead improvement efforts.
- Serve as an advocate for ITSM across the Technology & Data organization, ensuring needs of all stakeholders are evaluated and considered.

**Qualifications**:
**Education**:
B.A/B.S degree is required, preferably in Science, Technology, Engineering or Math (STEM).

**Experience and Skills**:
Required:

- At least 8 years of relevant technology experience
- Demonstrated experience with CMDB and Change Management in a highly regulated environment.
- **Solid understanding of ITIL and experience with the ServiceNow platform.**
- Strong analytical skills and a proven track record delivering process improvements.
- Experience leveraging technology and automation to achieve process improvement and ITSM outcomes.
- Excellent written and verbal communication skills; ability to communicate effectively with both executives and technical teams.
- Experience working in an organization with complex stakeholder networks.
- Ability to coordinate and communicate across multidisciplinary/multicultural teams across countries and regions.

Preferred:

- ITIL 4 certification or equivalent.
- Experience working in and leading Product, Agile and Scrum teams.
- Experience leading teams, either direct reports, matrixed reports, or MSP team members.
- Experience working with data, analytics, and visualization tools (e.g. Performance Analytics, Tableau, PowerBI).
- Experience working with ML and IA tools to achieve ITSM outcomes (e.g. Predictive Intelligence).

**Qualifications**:
**Qualifications**:
**Education**:
B.A/B.S degree is required, preferably in Science, Technology, Engineering or Math (STEM).

**Experience and Skills**:
Required:

- At least 8 years of relevant technology experience
- Demonstrated experience with CMDB and Change Management in a highly regulated environment.
- **Solid understanding of ITIL and experience with the ServiceNow platform.**
- Strong analytical skills and a proven track record delivering process improvements.
- Experience leveraging technology and automation to achieve process improvement and ITSM outcomes.
- Excellent written and verbal communication skills; ability to communicate effectively with both executives and technical teams.
- Experience working in an organization with complex stakeholder networks.
- Ability to coordinate and communicate across multidisciplinary/multicultural teams across countries and regions.

Primary Location Asia Pacific-India-Karnataka-Bangalore

Travel No

Job Function Technology Operations

  • Senior Product Manager

    hace 1 semana

    Asia, Perú Binance A tiempo completo

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...

  • Bap - Financial Product Manager

    hace 1 semana

    Asia, Perú Binance A tiempo completo

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...

  • Product Manager

    hace 7 horas

    Asia, Perú Johnson & Johnson A tiempo completo

    Description **Product Manager - Catalog & Knowledge**Responsibilities**:Drive the ITSM strategy and best practices related to Technology & Data Catalog, Service Request workflow and Knowledge Management.Champion Service Desk strategy of chatbot, and chat-first, through management of a clean, robust Technology & Data knowledge base.Define best practices and...

  • Product Manager Gut Health

    hace 7 horas

    Asia, Perú EW Nutrition A tiempo completo

    EW Nutrition GmbH is a dynamic, globally active company with a strongly scientifically orientated product portfolio in the field of functional and innovative feed additives and special feed additives. Active in all areas of the value-added chain, the company offers innovative solutions to reduce the cost of capital, to reduce the use of raw materials, to...

  • Product Group Manager

    hace 7 horas

    Asia, Perú Johnson & Johnson A tiempo completo

    Description **Product Group Manager - ITSM** **Primary Responsibilities**: - Drive global technology operations strategy and process improvement opportunities in Kenvue Tech & Data. - Craft the ITSM vision and roadmap aligned to ServiceNow platform capabilities. - Design technology operations workflows with emphasis on automation; facilitate integration...

  • 2407020460w Product Manager

    hace 7 horas

    Asia, Perú Johnson & Johnson A tiempo completo

    Description **Product Manager - Incident & Problem Management** **Responsibilities**: - Establish and maintain the roadmap for Incident and Problem Management, aligned with ServiceNow platform capabilities. - Drive process governance activities to ensure Incident and Problem Management objectives are achieved and business impact is minimized. - Partner...

  • Product Manager Virtual Agent Svc Tools

    hace 7 horas

    Asia, Perú Johnson & Johnson A tiempo completo

    Description **Product Manager Virtual Agent** **Responsibilities**: - Responsible for operational management of support teams tools and services supporting the Service Desk, including virtual agent, survey, translations and scheduling. - Responsible for ServiceNow Virtual Agent and utilizing VA to simultaneously improve user experience and reduce higher...

  • Senior Manager

    hace 2 semanas

    Asia, Perú Johnson & Johnson A tiempo completo

    Description Kenvue is currently recruiting for: **Senior Manager - Global Brand Protection** **Who we are** - At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson’s and BAND-AID® Brand...

  • IT Manager Opentext Vim Functional Lead

    hace 7 horas

    Asia, Perú Johnson & Johnson A tiempo completo

    Description **IT Manager - OpenText VIM** **DESCRIPTION** Kenvue is looking for a highly motivated Manager - OpenText VIM Functional Manager who is passionate about developing wholistic solutions and providing technical and process expertise to support Accounts Payable requirements. You will help define integrated financial solution strategy, drive design...

  • Product Manager Toxin Binders

    hace 1 semana

    Asia, Perú EW Nutrition A tiempo completo

    EW Nutrition globally delivers optimum solutions for animal nutrition. Over 450 highly competent and motivated professionals are the basis for EW Nutrition’s continuous growth. The diversity of our employees is one of our critical success factors. We respect each other, try to continuously improve our organization and have a positive, solution-oriented...