Senior IT Services Euc Engineer

hace 2 semanas

Lima, Perú KSR Global A tiempo completo

DESCRIPTION

An important global client is looking for a Sr. IT Services Infrastructure Engineer to join their IT team

In this role, you will join a newly established ISTM team that will play a key role in providing critical support to the USA team

**Responsibilities**:

- Manage the deployment of on-prem and cloud solutions related to endpoint management
- Support the organization in technical issues related to endpoint management
- Lead the definition of new policies related to the strategy for the EUC (End User Computing) environment
- Provide technical advice and mentorship to the team.
- Acting as the senior point of escalation for technical issues.
- Participating as part of the IT Services technical team, attending internal meetings, you must be able to communicate with all levels of the team.
- Participate in SOP (Standard Operation Procedures) and KBA (Knowledge base articles) documentation
- Collect technical requirements of the business
- Lead brainstorming sessions and war rooms
- Participate in proof-of-concept processes, as well as requirements development
- Work with external consultants on the various implementations that are made
- Work with mínimal supervision prioritizing according to scheduled tasks
- Consistently report to the Managed Services Supervisor and IT Services Director to keep them informed of issues, impediments, escalations, and resource needs
- Provide relevant information to the Managed Services Supervisor regarding managed services.
- Participate in the development of new products, solutions and technologies.
- Inform management of process improvements in areas of concern

**REQUIREMENTS**:
**Advance English is required for this work daily.**It will be evaluated during the process, and english interview will take place with a global Manager from the team of United States**:

- EntraID Console Knowledge (AAD) and Active Directory
- Experience with patching and execution strategies using centralized tools such as Tanium, SCCM, WSUS. Patching of Servers and endpoints (EUC)
- Experience Administration of Tanium including Provision, Patch, Interact, and other modules.
- Knowledge and management of Intune console and Workspace One.
- Knowledge in the management of Citrix (virtual apps and desktops)
- Knowledge of Integration and optimization of Desktop Management, Mobile Device
- Management, and Virtual Desktops
- Knowledge and management of Microsoft 365 collaborative tools (such as Teams)
- Design, deployment and maintenance of Policies through GPOs, Intune and Tanium enforce
- Knowledge of deployment, management and CIS hardening of desktop and laptop image profiles
- Knowledge of network technologies including TCP/IP, DNS, DHCP, VPN and VLANs
- Knowledge of scripting languages such as Python and Powershell.
- Windows Client Platform Knowledge (10, 11)
- Knowledge of ITIL and Change Management oriented to customer satisfaction

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