Scrum Master

**We Make a Difference**

**Qualifacts+Credible**, along with the recent acquisition of **InSync Healthcare Solutions**, is one of the largest behavioral health and human services electronic health record (EHR) vendors in the US. Its mission is to partner with customers to support and extend their ability to deliver quality care and improve the lives of the clients they serve. With more than 20 years of experience, its products and services help customers achieve interoperability goals, optimize efficiency, improve productivity, and maximize reimbursement.

The company offers multiple EHR solutions (**CareLogic**, **Credible**, and **InSync**) to clinics and practices serving over 10 million patients in all 50 US states.

**The Opportunity**:
The **Scrum Master** **guides and coaches the team for optimal execution and effectiveness. This role is responsible for ensuring that the team follows agile values, principles and continuously seeks to improve the team's processes and practices. The Scrum Master also builds strong working relationships between all stakeholder groups and provides an appropriate level of communication to various levels of leadership in the organization.

**Your Responsibilities**:

- Guide and coach the team and organization to follow Agile/Scrum practices, facilitating Agile ceremonies as needed.
- Assess the Scrum Maturity of the team and coach them to higher levels of maturity, at a sustainable pace.
- Assist with internal and external communication, improve transparency, and radiate information throughout the organization.
- Ensure that impediments are identified and resolved. Raise issues to the appropriate personnel to remove impediments to delivery progress. Identifies & monitors issues in team performance/team dynamics that are impacting delivery.
- Keep the team focused on delivering to the project success criteria as defined by the business.
- Ensure that key metrics are captured, managed by the team, analyzed for improvement opportunities, and published to stakeholders.
- Help build a productive environment where team members ‘own’ the product and enjoy working on it.
- Support and educate the Product Owner, especially with respect to refining (aka grooming) and managing the product backlog and release plans.
- Shepherd projects through the product development life cycle and provide coaching and guidance to the engineering teams on the process as needed.
- Manage & monitors project plan, schedule and budget.
- Lead the process of Continuous Improvement and shares Lessons Learned across delivery teams.
- Expand on industry knowledge and best practices. Identify and implement ways of improving the effectiveness and efficiency of the engineering team.

**Skills we need**:

- Bachelor's degree in Systems, Software Engineering or similar.
- Advanced English level.
- Solid experience as Scrum Master, working with software development teams.
- Scrum Master certification.
- Experienced in Project Management frameworks/standard guides.
- Solid knowledge of Agile approaches (Scrum, Kanban, XP, etc.).
- Experience with Agile techniques, like Automated Testing, User Stories, TDD, Continuous Integration, Testing, Pairing, Agile Games, etc.
- Significant knowledge of stakeholder management or customer engagement management.
- Proficiency in Agile work management tools, such as Azure Devops or Jira.
- Proficiency in Microsoft Office products, including MS Project.

**What makes you successful**:

- Ability to clearly articulate and communicate information.
- Be resilient, proactive, goal oriented and able to work/lead in a dynamic environment.
- Strong critical thinking, decision-making, and problem-solving skills.

**What we offer you**:

- Competitive salaries.
- Full Health Insurance (EPS and oncologic) for you and your direct dependents.
- Fully paid english lessons and Udemy membership.
- All legal benefits (CTS, 30-day paid vacation per year, life insurance, etc.).
- Economic bonuses and merit review.