Field Service Specialist
hace 2 semanas
**Long Description**:
**Principal Accountabilities**:
- In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:_
- Analyze product failures and make remote or on-site support
- Make recommendations to improve and maintain equipment performance
- Document and submit service & repair activity
- Return parts to the warehouse as necessary
- Perform research and assigned projects
- Perform product installations and conduct operator equipment production and maintenance training.
- Deliver service training to service vendors and partners as assigned by management.
- Identify potential customer dissatisfaction issues and resolve or escalate as necessary.
- Assist with the creation of Installation, Service and Support documentation.
**Minimum Experience Requirements**:
- B - Requires some specialist or admin experience (2- 5 years)
**Education**:
- D - Completion of an undergraduate program or equivalent experience (B.A. or B.S.).
**Travel**:
- Local Travel - Up to 50%
**Job Segment**:Maintenance, Warehouse, Field Service, Technical Support, Manufacturing, Technology, Research
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