Retail Support

Responsibilities
- Motivating and inspiring the team to surpass their potential
- Creating a sense of ownership within the employees and resolving employee issues if any
- Encouraging, supporting, and motivating actively team members
- Looking constantly for development as well as continuous improvement for the entire team
- Monitoring and coaching their teams on a day to day basis
- In charge of conducting 1x1 sessions to develop the talent, to promote the teamwork and to detect areas of opportunity for each agent’s performance
- Communicating the company’s purpose, core values, vision to the front-line employees
- Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets
- Responsible for tracking specialist’s performance metrics and development
- Ensure they have all the tools they need to perform their daily tasks
- Responsible to supervise CRM & Outlook requests promptly resolution
- Manage and track plan and unplan absence, action plans and disciplinary actions
- Handle employee terminations and performance reviews.
- Strong knowledge of operational techniques and processes
- Exceptional analytical and listening skills
- Flexibility to work extended hours, ability to workdays/nights, weekends and select holidays as needed
- Natural flair for coaching, motivating, and interacting with people
- Responsible for training new department additions (new hires), current team members when new tasks are transitioned or changes in the current processes are needed.
- Attend conference calls and meetings, as needed

**Requirements**:

- Schedule Flexibility, (2 days off during weekdays may apply) and Night shift schedule required from 3:00 pm to 12:00 am (1 hr. later during daylight saving Australia) - 39 hours a week)
- At least 1 Year of Customer Service or CSS experience. Previous proven Leadership experience will override the tenure requirement.
- High multitasking abilities and organizational skills
- Proficient with Word, Excel, Power Point and Outlook.
- Fluent in both English & Spanish required.
- Ability to assume additional job requirements and accountabilities
- Ability to workdays/nights, weekends and select holidays as needed

**Benefits**:
40 hours per week

Life insurance 100% covered

50/50 Health insurance (optional)

50/50 Half scholarships (option)

Annual salary appraisal

Internal savings and credits association

Christmas bonus above the law