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Resident Growth Associate
hace 2 semanas
**Belong**
Our mission is to create authentic belonging experiences for those who own much-loved homes, and those longing for that feeling. Belong is changing what it means to rent a home by putting people first. It’s where hospitality meets consumer real estate—and it’s about to redefine an entire industry. We’re backed by Andreessen Horowitz (a16z), GGV Capital, and Battery Ventures, just to name a few of our all-star investors.
- The Resident Growth Associate _is a key player in Belong’s mission to provide an exceptional experience for prospective residents, ensuring their journey to finding their dream home is seamless and delightful. This customer-facing role is responsible for managing initial interactions with potential residents, growing our pipeline of leads, and guiding them through the early stages of their experience with Belong.
You’ll handle inquiries, coordinate tours, and provide comprehensive information about our homes and qualifications. Additionally, you’ll collaborate on tech initiatives to enhance processes and deliver outstanding service.
**Role Responsibilities**
***:
- Tour Coordination**: Schedule tours for prospective residents, capturing availability if scheduling is not possible. Notify residents of any tour changes or cancellations promptly. Provide post-tour follow-ups to address any remaining questions or concerns.
***:
- AI Tools and Process Optimization**: Assist in implementing new AI tools designed to improve efficiency and enhance the customer experience. Proactively identify opportunities to reduce response times and ensure inquiries are handled promptly and effectively.
**- Collaboration and Rapid Response**: Work closely with the operations and experience teams to ensure consistent and high-quality service delivery.
**Requirements**:
Advanced English (mandatory)
Previous experience in a customer-facing or customer support role. Minimum 2 years of experience
Highly organized and detail-oriented, with the ability to manage multiple priorities.
Proficiency in using customer management tools and technology platforms like Intercom.
Ability to work in a fast-paced environment and respond to urgent needs effectively.
Familiarity with AI tools or a strong willingness to learn and adapt.
Availability to work on Weekends - The schedule will be: 40 hours a week with 2 days off.
Located in Lima, meet in person 1 day a month
**What we offer**:
Competitive salary in USD.
Significant learning opportunities for cross-functional collaboration in a fast-paced start-up environment.
