Customer Success Specialist

hace 23 horas

Remote, Perú Wolfram A tiempo completo

**Job title**: Customer Success Specialist

**Responsibilities**
- Owning the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention and satisfaction
- Establishing relationships as a trusted and strategic advisor to help ensure the continued value of Wolfram's key products and services
- Developing and maintaining customer-success strategies and best practices
- Preparing documentation or training materials for clients as needed
- Communicating effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
- Facilitating interaction and workflow among project team members to ensure timely deliverables
- Collaborating, solving problems, and strategizing with team members on upcoming client meetings
- Serving as the day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices and documenting both
- Reviewing the customer journey, determining how it's supported and using a consultative approach to help clients overcome issues and achieve their goals
- Analyzing trends in CSAT and NPS scores to identify areas for improvement
- Working with sales and marketing teams to boost customer referrals and develop case studies
- Maintaining existing customer-success metrics and data as directed

**Qualifications**
- Proficiency in English with excellent written and verbal communication skills
- Bachelor's degree or equivalent in a technical or scientific field
- Experience in communications, marketing, sales, account management or customer success
- Strong skills in strategic planning and project management
- Analytical and process-oriented mindset
- Ability to work effectively across multiple departments in a deadline-driven environment
- Active team player, self-starter and multitasker who can quickly adjust priorities
- Open-minded to explore and learn about new fields

**Preferred qualifications**
- Master's or PhD degree in a technical or scientific field
- Experience in applied mathematics, data science and/or machine learning
- Experience in programming

**Job type**: Full time (40 hours per week)/Independent Contractor
**Reporting to**: Manager of Wolfram Technology Group

Wolfram is an equal opportunity employer and values diversity at its company. Women, people of color, members of the LGBTQ community, individuals with disabilities and veterans are strongly encouraged to apply.

Pay: S/.3,750.00 - S/.4,500.00 per month

  • Customer Success Manager

    hace 23 horas

    Remote, Perú ProducePay A tiempo completo

    We are seeking a dynamic Customer Success Representative who will become an important member of the Marketplace team at ProducePay. We are a cross-functional team composed of a product manager, engineers, designers, and dedicated salespeople. The Customer Success Representative will be responsible for owning the customer journey of each ProducePay customer...

  • Customer Service Specialist

    hace 1 semana

    Remote, Perú Coastline Equity A tiempo completo

    **Company Culture** We are passionate about enhancing user experiences through exceptional customer service and innovative solutions. Our platform, empowers users to tackle challenges seamlessly. We’re looking for ambitious individuals who are ready to make a significant impact. Join our vibrant team where collaboration, adaptability, and a customer-first...

  • Customer Onboarding Specialist

    hace 1 semana

    Remote, Perú Brokerkit A tiempo completo

    We are currently looking for a Customer Onboarding Specialist to join our Customer Success team to help our customers succeed in using our software. If you can learn new technology quickly, are detail-oriented, great with data, and love training/coaching people; you might be a good match. Our company consists of team members who are within the top 1% in...

  • Smb (Small-to-medium Business) Customer Success

    hace 1 semana

    Remote, Perú Passport A tiempo completo

    At Passport our goal is to build the #1 internationalization solution on the market, with shipping as the differentiator. As Passport’s SMB Customer Success Manager, you will report to the CSM Manager, while working heavily across Customer Success, CX, Product, and Marketing teams. You will be responsible for ensuring the success and owning the customer...

  • Customer Service Specialist

    hace 6 días

    Remote, Perú Geaux Maids A tiempo completo

    Job Title: Customer Service Specialist Reports to: General Manager Location: Remote Employment Type: Full-Time (40 hours/week) Schedule: Monday to Saturday Compensation: Base Salary ($1100 US) | PTO Application: Please submit a cover letter and in addition, please include a brief response to the following question: Question: - **“How can I make sure that...

  • Peru - Client Success Manager

    hace 5 días

    Remote, Perú Teem A tiempo completo

    **Job Summary**: The Client Success Manager is friendly and customer service-oriented to foster positive relationships with clients and Teem members by receiving and analyzing feedback to make our services more valuable. They are responsible for handling complaints and ensuring that these complaints are directed to the appropriate department to implement...

  • Customer Onboarding Specialist

    hace 23 horas

    Remote, Perú TripleTen A tiempo completo

    **TripleTen** _is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack...

  • Customer Retention Specialist

    hace 3 días

    Remote, Perú TripleTen A tiempo completo

    **TripleTen** _is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack...

  • Customer Service Specialist

    hace 3 días

    Remote, Perú Beltway Lending A tiempo completo

    **Company**: Beltway Lending **Salary**: $1000 - $1900 USD ($700 - $1000 Base + $300 - $900 Commissions) **About us**: Beltway Lending is a highly specialized “refi shop” for real estate investors, founded by seasoned real estate investors. With our firsthand industry knowledge and experience, we quickly understand your goals and financial strengths,...

  • Customer Retention Specialist

    hace 2 semanas

    Remote, Perú Beverly Law Firm A tiempo completo

    Overview: Our personal injury law firm based in Los Angeles, California, is seeking a dedicated Client Retention Specialist to join our team. The role focuses on ensuring high levels of client satisfaction, resolving issues, and fostering long-term relationships with our clients. The ideal candidate will have a strong background in client satisfaction or...