Senior Customer Service Manager

hace 1 día

Lima, Perú Diebold Nixdorf A tiempo completo

Provides CSM support for medium to large customers within an assigned region or area.
- Works with internal DN product, service delivery and support teams to ensure effective support across all stages of the customer engagement lifecycle.
- Serves as a primary escalation point for customer generated product, technical and related issues; addresses and/or facilitates address of reported issues.
- Performs ongoing monitoring of DN internal service and systems to ensure customer satisfaction.
- Delivers customer-facing training / education on the company's products and features, including new product release information.
- Engages with customers or with customer-facing DN team members to understand product / service needs and expectations.

**Required Qualifications**
- Diploma or equivalent work experience required.
- Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Customer Service Management.
- Good business English skills (Written and spoken).

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