[on Site] Customer Service Representative

hace 2 semanas

Lima, Perú Teleperformance Peru A tiempo completo

Overview:
**Why TP?**

We are the industry leader with presence in 91 countries Great Place to Work has ranked us as one of the best companies in the country and the world. We don’t stop innovating, and we always go beyond.

Are you ready to work with the best?

**Responsibilities**:
**What you’ll do as a Customer Service Associate**:

- Respond to all customer inquiries.
- Provide excellent customer service by being a good listener.
- Work with confidential customer information while treating it sensitively.
- Aim to resolve issues on the first interaction by being proactive, patient, and understanding.
- Keep a constant working knowledge of our client’s products, services, and promotions.
- Document and update records in the required systems.

Qualifications:
**Who are you?**
- A high school graduate (must have a diploma or certificate).
- Someone with an intermediate English level and excellent communication skills.
- A person who is polite and empathic at the same time. Someone who can put themselves in somebody else's shoes to understand their feelings or thoughts.
- Someone who knows how to solve problems most positively.
- Someone who sees the big picture but also the tiny details.
- A person with no experience but with a proactive and confident attitude.

**Enjoy***:

- 6-month contract.
- Available to work from our site Magdalena/Miraflores
- Salary of S/. 1700 - 2040 + 15% Variable + S/. 250 onsite bonus*
- Bonus according to work schedule
- Paid training from day one
- Available schedules from 7:00 A.M to 10:00 P.M (40-48 hours per week). ️

**Be part of a multinational company dedicated to the BPO field and**
**start your professional development #LikeaPro

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