Cloud Operations Engineer Ii

At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the _2023 Forrester Wave Report for SPM_, _2023 Ventana Research Revenue Performance Management (RPM) Value Index_, _Gartner Peer Insights_, _2024 Gartner SPM Market Guide_, and _G2. _Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here's why you'll thrive at Varicent:

- **Innovate with Purpose: Build impactful solutions for customers worldwide.**:

- **Join Excellence: Work in a diverse, collaborative, and innovative team.**:

- **Shape the Future: Lead in redefining revenue optimization.**:

- **Grow Together: Unlock your potential in a supportive environment.**

Join us at Varicent—where your talent and ambition meet limitless opportunities for success

**THE OPPORTUNITY**

As Cloud Operations Engineer II, you will be working alongside global, multidisciplinary team of cloud engineers; as well as Customer Support, Development, Architecture, and Quality Assurance teams to support and implement new features and enhancements to the Incentive Compensation Management products. You will be contributing to the technical work on the services supporting Incentive Compensation Management products. The team will also be entrusting you with incident management duties to ensure the quality of the service.

**THE TEAM**

Join a high-performing team in a growth stage tech company that is working to continuously reflect and improve on how we make software. The Cloud Operations team values high levels of technical competency and the ability to react quickly and come up with solutions to the challenges of a rapidly growing team.

**WHAT YOU BRING**

**Technical Skills**
- Bachelor's degree in Computer Science, Software Engineering, or equivalent experience with 2+ years of professional experience in a CloudOps / DevOps role.
- Experience with supporting, maintaining and developing on cloud platforms such as Amazon Web Services, Azure, and IBM.
- Experience in automation and software development, with one of more programming languages (Scripting language, Python, etc.).
- Previous experience with client-facing production services and incident management.
- A track record of being able to learn innovative technologies and frameworks.
- Hands on experience with CI/CD pipeline development and management.
- Good understanding of core networking concepts, IP space, DNS, VPN.
- Experience working with enterprise databases.
- Practical technical knowledge in Linux and Windows server (physical and containerized deployments and management).
- Good understanding of service monitoring and experience with log management tools.
- Practical experience in various communication technologies and platforms

**Collaboration and Communication**:

- Excellent written and verbal communication skills.
- Ability to work effectively in cross-functional teams.
- B2 level English or higher is required.

**WHAT YOU'LL DO**
- Work on infrastructure service requests towards customer focused resolution and improvements.
- Provide technical solutions to automate processes or functions to improve business operations.
- Support releases, enhancements, and upgrades or new services throughout nonproduction and production environments.
- Be flexible and adjust your working hours as needed to align with other global Cloud teams ensuring close team collaboration and workflow continuity throughout our support zones.

**IN THE SHORT TERM (1-3 MONTHS) YOU WILL**:

- Complete training on our tech stack and join a squad of cloud engineers to support, optimize and improve our production environments.
- Learn our customer focused service requests workflows and technologies.

**IN THE MEDIUM TERM (4-6 MONTHS) YOU WILL**:

- Master our customer focused service requests workflows to resolution.

**IN THE LONG TERM (7 MONTHS & BEYOND) YOU WILL**:

- Participate in technical discussions and design for new projects.
- Proactively identify opportunities for process change in the team, and work with stakeholders to improve operations workflows.
- Join cloud ops projects working with other technical teams to deliver continuous improvements across our infrastructure and cloud services offerings.

**Note**
- This position is fully remote. We embrace a results-driven work culture, focusing on performance and collaboration over location. As part of our team, you'll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication. Whether you're working from home or a