Product Manager

**What We Are Looking For**
- 5+ years of experience as a Product Manager/Product Owner.
- Strong background in utilizing metrics, OKRs, and KPIs to drive decision-making and measure product success.
- Strong knowledge of the process involved in building SaaS products.
- Familiarity with Agile Software development methodologies and practices.
- Product Support Knowledge - understand the importance and process of evaluating and prioritizing product support issues to a development team.
- Project/Outsource Management Knowledge - understand the process of successful project management to meet deliverables on time and on budget.
- Product Management Knowledge - understand the product management processes, including requirements gathering and user story writing.
- Experience with contemporary SDLC tools similar to our adopted choices of Jira, Github, Travis CI, Zendesk, etc.
- Excellent Communicator - Able to facilitate meetings and present findings clearly, articulating with stakeholders to obtain buy-in. Collaborates with the internal team and with the business. Strong written and verbal communication skills in English.
- Product / User Interface Design Skills - working knowledge of best practices from human factors and usability perspective a plus.
- Zeal to pursue perfection from yourself, your customer(s), your team, and your product.
- Energetic with a good, positive attitude. Quick learner and excellent team player.
- Forensic attention to detail.

**What You'll Be Doing**
- Oversee technical support tickets, triage support tickets that are bug/dev related, and manage and communicate back to the client support team as issues are addressed by development.
- Manage outsourced development teams, through project management processes, such as SOW agreements, schedule and task management, risk and mitigation techniques, regular status reports, and conducting QA/acceptance of deliverables.
- Participate in daily team standup, providing decision making and direction to dev resources in areas you are responsible for.
- Create project/product artifacts such as detailed requirements, use cases, acceptance criteria, guides, mockups, and supporting diagrams or ancillary documentation as required for successful product releases.
- Participate in backlog grooming and sprint planning meetings, being prepared to discuss requirements of tasks, and prioritization based on data and customer needs.
- Research and understand business cases as needed, translating them into user stories and technical requirements.
- Assist in writing of test cases, support testing processes, and evaluate results.
- Collaborate with marketing to help write detailed release notes.
- Collaborate with support to help write detailed training documentation.

Tipo de puesto: Tiempo completo