Systems Management

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

In Systems Management at Kyndryl, you will be critical in ensuring the smooth operation of our customers’ IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.

Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry. You'll be at the forefront of new service preparation and change management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.

Your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient. You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class.

At Kyndryl, we're committed to providing the best possible service to our customers, and as a Systems Management Specialist, you'll be an integral part of that mission. So if you're passionate about technology and want to be part of a dynamic team that's shaping the future of IT infrastructure management - then this role is for you.

Your Future at Kyndryl
Kyndryl's focus on providing innovative IT solutions to its customers means that in Systems Management, you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world.

**Who You Are**

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Expertise
2 years
- Proven experience in system management, network administration, and technical support
- A solid understanding of operating systems (such as Windows, Linux, or Unix), networks, and software systems
- Familiarity with cyber security, incident response, security operations, vulnerability management, IT security architecture, risk management, cyber threat hunting, and cyber security standards
- Expertise in data warehousing, database administration and design, data quality, data modeling, data architecture, and various programing languages
- Proficient knowledge of network routing and switching, network troubleshooting, engineering and infrastructure, load balancing, and virtual private networks

Preferred Technical and Professional Experience
- Systematic and troubleshooting skills
- Knowledge of databases (SQL, DB2, MySQL, etc.)
- Certifications in cybersecurity, cloud computing, or project management
- Instalar, configurar, elaborar scripts de despliegue y desplegar los productos de una especialidad tecnológica.
- Interactúa permanentemente las unidades usuarias del Banco para definir acciones clave, construir acciones personalizadas, patrones, reglas para atender los requerimientos por controles de cambio para habilitación y deshabilitación de monitoreos, ventanas de mantenimiento e incidentes sobre las plataformas de Observabilidad.
- Explora, identifica y propone soluciones de monitoreo, que en ocasiones incluye hardware o software, sacando el máximo provecho a la plataforma y las tecnologías con las que cuenta el Banco.
- Construye instrucciones de código con procesos estandarizados bajo un marco metodológico a fin de acelerar la entrega y reducir la interacción humana.
- Prepara y presenta entregables de los requerimientos de monitoreo como Dashboards funcionales, de negocio, aplicación, servicios o los resultados de la integración con componentes de terceros.
- Encuentra oportunidades de mejora continua sobre la plataforma para etiquetar servicios, peticiones, agrupaciones de procesos y hacerla más eficiente.
- Impulsar nuevas tendencias y plataformas, Identifica estándares, procedimientos e implementa buenas prácticas.
- Asegurar la correcta administración e implementación de puntos de control y monitoreo de los componentes de la plataforma tecnológica en las herramientas de Observabilidad (ej.. infraestructura, servicios y lo competente a las capas de observabilidad).
- Promover la optimización en la operación de las diferentes plataformas.
- Asegura