Senior Field Support Technician

hace 3 días

Lima, Perú ManTech A tiempo completo

**MANTECH**seeks a motivated, career and customer-oriented **Senior Field Support Technician**to join our team in **Lima,**Peru.**

**Responsibilities include but are not limited to**:

- Provides advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.
- Diagnoses and resolves challenging hardware and software issues, installs and configures complex equipment, and offers expert technical assistance to end users and Junior Technicians.
- Leads onsite maintenance, upgrade, and troubleshooting efforts, ensuring mínimal disruption to client operations.
- Communicates complex technical concepts clearly to clients and develops/maintains knowledgebase articles and training materials, contributing to team knowledge and support efficiency.
- Mentors Junior Technicians by providing direction and support for their professional development.

**Minimum Qualifications**:

- 7+ years of experience with 5+ years of position-specific relevant experience.
- Demonstrated experience troubleshooting complex hardware and software issues, including network troubleshooting and configuration.
- Experience with cybersecurity tools and best practices.
- Experience with end-user device support (desktops, laptops, mobile devices).
- CompTIA A+ and Network+ certifications or equivalent, relevant vendor-specific certifications (e.g., Microsoft, Cisco), Security+ certification, and DoD 8570.01-M IAT Level II certification.

**Desired Qualifications**:

- Bachelor’s degree in information technology, computer science, or a related field.
- Experience working in a managed services environment.
- Experience with cloud technologies (e.g., AWS, Azure).
- Experience with scripting and automation tools.
- Experience with advanced cybersecurity incident response and server administration and virtualization.
- Advanced vendor-specific certifications (e.g., MCSE, CCNP), CISSP or other advanced security certifications, ITIL Practitioner (or higher), and Project Management certifications.
- Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

**Clearance Requirements**:

- Must have an active Secret clearance.

**Physical Requirements**:

- Must be able to remain in a stationary position 50%.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
- The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

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