Bd Empowerment Coordinator

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview:
This position will be supporting the onboarding of restaurants to the platform, managing restaurant processes from acquisition to launch and working as a service team to improve Restaurant Experience. (menus, photos, restaurants trainings, certain customer experience processes as T2, tablets and welcome kits delivery are part of the daily tasks this team performs)

Role Responsibilities:
**Basic Qualifications - Must Needed**

**What You'll Do**
- As an Onboarding Coordinator, you will be responsible for leading a team of people that will be communicating clearly and professionally with restaurants in person, by telephone and/or written correspondence to ensure that the onboarding process is completed in a timely manner and with the correct quality.
- Restaurant decoration, connectivity and restaurant initial education will fall within the responsibility of the people who will be reporting to this role, allowing the team to fulfill its triage function and ensure high quality standards regarding restaurants that meet the “ready to be online” criteria.
- Executing daily check-ins, team meetings, 1:1s, to discuss recent activities, and barriers to completing work, will be a constant part of the operational routines, since these will facilitate productivity. Reports, handles non-routine and difficult inquiries across multiple functional areas will be latent elements to take into account.
- Leading a team by using the freedom to choose methods within broadly defined processes and tools to meet area metrics. This will include training to new employees and other members of work groups to ensure work consistency.

Role Qualifications:

- Bachelor degree
- Previous work experience (at least 2 years of call center supervisor - customer support experience) in a high intensity, fast paced environment
- Previous experience managing outbound client phone calls and inquiries.
- Customer centric orientation (improves customer satisfaction by identifying patterns of problems and barriers to solutions). Efficiently build credibility and trust with restaurants
- Exceptional communication and writing skills Spanish & English [Min B1]
- Advance PC, Microsoft Office, Google Suite package and internet knowledge
- Excellent problem solving skills (Educates and informs the restaurants of various processes and directs them to appropriate resources)
- Organizational and time management abilities -are a must
- to ensure multiple tasks and priorities are completed by designated deadlines
- Flexible attitude and ability to work within in a hybrid way: some days in the office and other days from the field visiting restaurants / willingness to work on different shifts even weekends.
- Willingness to work in a team, contributing to a synergistic work environment where people learn from one another and continuously improve and document processes on behalf of users

EEO Statement:
**You'll love working at DiDi because**
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what