Journeyman Field Support Technician

hace 7 horas

Lima, Perú ManTech A tiempo completo

**MANTECH**seeks a motivated, career and customer-oriented **Journeyman Field Support Technician**to join our team in **Lima, Peru.**

**Responsibilities include but are not limited to**:

- Provide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.
- Diagnose and resolve hardware and software issues, install and configure equipment, and provide technical assistance to end users.
- Perform onsite maintenance, upgrade, and troubleshooting efforts, ensuring mínimal disruption to client operations.
- Communicate complex technical concepts clearly to clients and help develop/maintain knowledgebase articles and training materials, contributing to team knowledge and support efficiency.
- Escalate complex issues to senior Technicians and contribute to process improvement initiatives.

**Minimum Qualifications**:

- 3+ years of experience with 2+ years of position-specific relevant experience.
- Demonstrated experience troubleshooting hardware and software issues, including network troubleshooting and configuration.
- Proficiency in installing, configuring, and troubleshooting Windows operating systems.
- Experience with cybersecurity tools and best practices.
- Experience with end-user device support (desktops, laptops, mobile devices).
- Experience with Active Directory and remote desktop tools.

**Desired Qualifications**:

- Bachelor’s degree in information technology, computer science, or a related field.
- Experience with mobile device management (MDM) Solutions, cloud technologies (e.g., AWS, Azure), scripting and automation tools, and ticketing systems.
- CompTIA A+ Certification.
- Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

**Clearance Requirements**:

- Must have an active Secret clearance.

**Physical Requirements**:

- Must be able to remain in a stationary position 50%.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
- The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

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