Project Coordinator/cs Representative Hybrid for

hace 2 semanas

Arequipa, Perú Multiling Peru SAC A tiempo completo

**Principal Duties & Responsibilities:
**Client Solutions**:

- Price and quote client estimates in order to win new projects while maintaining standard profit margins
- Responsible for accurately conveying client demands and requests to the Operations team
- Respond to inquiries in a timely and service-oriented manner, both internally with sales and project managers, and externally with clients
- Consult project managers to examine job details and goals of a project, and sales to understand client requirements and project scope
- Maintain and strengthen relationships with existing and past clients through regular communication, outstanding customer service, providing quick and accurate project estimates.
- Track win/loss ratios and use data to improve sales strategies and processes
- Attend and participate in weekly department meetings
- Work on special projects and other duties as assigned by management

**Operations**:

- Assist Operations team with launching new projects
- Work collaboratively across multiple teams to communicate and manage expectations during the project lifecycle, including client specifications and any rush requests
- Preprocess files before delivery to translator to ensure complete, organized files are sent
- Conduct post-production quality assurance checks, and clearly communicates any issues to the project manager
- Source translation teams, administer tasks, and monitor progress on behalf of the project manager
- Prepare final delivery packages
- Maintain accurate, up-to-date project records
- Support Operations team with other tasks, as needed (i.e., importing/exporting files)
- Coordinate with vendors to ensure all projects have been accepted
- Communicate to project manager any issues that might impact Questel’s relationship with clients
- Responsible to ensure profitability of projects and to meet monthly revenue goals
- Work on special projects and other duties as assigned by management

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