Empleos actuales relacionados con Mgr-front Office Ii - Lima - Marriott International, Inc

  • Mgr-front Office I

    hace 1 semana

    Lima, Perú Marriott International, Inc A tiempo completo

    **Numéro de l'Emploi** 22122601 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** JW Marriott Hotel Lima, Malecon De La Reserva 615, Lima, Peru, Peru AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Management - Marriott International souscrit au principe de l’égalité...

  • Mgr-front Office I

    hace 1 semana

    Lima, Perú Marriott International, Inc A tiempo completo

    **Número de Empleo** 22122601 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** JW Marriott Hotel Lima, Malecon De La Reserva 615, Lima, Peru, Peru VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International es un empleador que ofrece igualdad de...

  • Front Office Coordinator 25-26 SY

    hace 3 semanas

    Lima Metropolitana, Perú BASIS Ed A tiempo completo

    BASIS San Antonio Metro is seeking qualified candidates for a Front Office Coordinator to join our bright, passionate teamWe Are Nationally RankedBASIS Curriculum Schools have been consistently ranked among the best schools in the United States. It is a reflection of the quality of the BASIS Curriculum, dedication of our expert educators, and hard work of...

  • Front Desk Supervisor Lead

    hace 5 días

    Lima Metropolitana, Perú beBee Careers A tiempo completo

    Job Title: Front Desk SupervisorAbout This RoleThe Front Desk Supervisor plays a crucial role in ensuring the smooth operation of hotel front desk activities, including check-in/check-out, guest requests, and concierge services.Main ResponsibilitiesSpearhead Front Desk operations during assigned shifts to maintain consistently high standardsEnsure staff have...

  • Front Desk Operations Manager

    hace 21 horas

    Lima Metropolitana, Perú beBee Careers A tiempo completo

    Job Title: Front Desk Operations ManagerAbout This RoleThe Front Desk Operations Manager is responsible for overseeing the daily activities managed at the front desk, including check-in/check-out, guest requests, concierge services, and promotion of in-house activities.Main ResponsibilitiesSpearhead Front Desk operations during assigned shifts to ensure a...

  • Especialista de Back Office

    hace 2 días

    Lima, Perú Statkraft A tiempo completo

    **¿Te gustaría compartir nuestra pasión por las energías renovables y ser parte del mundo energético del mañana?** Somos una compañía que, además de generar energía 100% renovable, tiene un marcado compromiso con la diversidad, la inclusión y la equidad de género. Además, desarrolla sus operaciones en 16 países, bajo sólidos estándares de...

  • supervisor ndt nivel ii

    hace 4 semanas

    Lima Metropolitana, Perú SGS Perú A tiempo completo

    SGS es una compañía transnacional de origen suizo, líder mundial en servicios de inspección, verificación, análisis y certificación de productos y servicios con presencia en más de 150 países a nivel mundial.Descripción del empleoEl personal de SGS, que es responsable de revisar, evaluar y aceptar exámenes no destructivos, debe ser certificado...

  • Brand Development Mgr

    hace 1 semana

    Lima, Perú Colgate-Palmolive A tiempo completo

    No Relocation Assistance Offered 152126 - Lima, Municipalidad Metropolitana de Lima, Peru The** Brand Development Mgr** is responsible for proposing, developing and implementing marketing plans, research on and develop pricing policy, recommend sales channels. Responsible for product promotion, work with other business partners (CD, Retail Marketing, CS&L,...

  • Asistente de Procura

    hace 1 semana

    Lima, Perú CONSORCIO SUYAY II A tiempo completo

    En Consorcio Suyay II nos encontramos en la busqueda de un ASISTENTE DE PROCURA para nuestra sede Caraz. **Requisitos**: - Profesional titulado en Arquitectura, Ingeniería Civil y/o Ingeniería Industrial. - Contar con 2 años de experiência mínima en el área de compras/logística en proyectos de construcción/ inmobiliaria/ Hospital/ Colegios. -...

  • Técnico Front Office

    hace 5 horas

    Lima, Perú Bitel Perú A tiempo completo

    **¿Cuáles serán tus responsabilidades?** - Monitorear las alarmas relacionadas con cortes de energía, pérdida de servicio y las alarmas afectan el servicio y las alarmas externas que aparecen en el sistema. - Coordinar con sucursales para reparación de alarmas de contacto seco en la red. - Soporte a los equipos técnicos para la resolución de...

Mgr-front Office Ii

hace 3 semanas

Lima, Perú Marriott International, Inc A tiempo completo

**Additional Information**
**Job Number**24214018
**Job Category**Rooms & Guest Services Operations
**Location**Sheraton Lima Historic Center, Paseo de la Republica 170, Lima, Peru, Peru, 15001
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**JOB SUMMARY**

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

**CORE WORK ACTIVITIES**

**Leading Guest Services Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures recognition of employees is taking place across areas of responsibility.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Celebrates successes and publicly recognizes the contributions of team members.

**Maintaining Guest Services and Front Desk Goals**
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.

**Managing Projects and Policies**
- Ensures compliance with all Front Office policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Responds to and handles guest problems and complaints.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.

**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Establishes challenging, realistic and obtainable goals to guide operation and performance.
- Solicits employee feedba