French - English Speaking Customer Support

hace 2 semanas

Lima, Perú OCC247 SAC A tiempo completo

OCC247 is an international company focused on Customer Experience. Teamwork and fun are at the heart of our daily work. We are a global outsourced service company. Offering customer service agents, training, consulting, and technology tools implementation.

This time we are looking for a Bilingual Customer Support Specialist - SaaS to join our team

**Key Responsibilities**
- Troubleshooting technical issues and helping customers navigate our software.
- Continually learning about our product to provide appropriate guidance to customers
- Report customer feedback to suggest and influence product development
- Manage Level 1 requests and follow-up on Level 2 and 3 to relevant dev departments until their resolution
- Create and update knowledge articles and videos to ease customers’ journey into the product.
- Documenting all customer interactions and details of inquiries, comments, complaints, and actions taken in our CRM system.
- Identifying and escalating priority issues to the Customer Service Manager or appropriate internal team.

**Mandatory requirements**
- Excellent command of French and English (English can be intermediate).
- Tech-savvy and 2+ years of experience in customer service for a B2B Saas.

**Requirements**:

- You have work experience with Hubspot and Jira.
- Excellent communication and interpersonal skills.
- A strong understanding of the SaaS business model, with willingness to continuously learn and participate to product development
- Basic technical troubleshooting skills.
- Ability to handle customer complaints and difficult situations with patience and professionalism.
- Proficiency with CRM software and ticketing systems.
- Strong problem-solving skills and the ability to multitask, prioritize, and manage time effectively.

**Your benefits**:

- Home office
- After a probation period you will enjoy benefits from planilla.
- We actively seek proactive individuals eager to foster their career growth within our organization.

**Furniture needed for home office**:

- At least an i3 processor (PC or laptop)
- At least 8 gig Ram (PC or laptop)
- Windows 10 or higher
- USB Headset with mic
- Good internet connection and speed

**Job information**:

- Full time position (48 hours)
- Schedule:

- Monday : 06:

- 30 am - 03:00 pm
- Tuesday: Day off
- Wednesday to Friday: 06:

- 30 am - 03:00 pm
- Saturday to Sunday: 05:

- 00 am - 03:00 pm
- Monthly Salary: 2800 + night shift surcharge + bonus on performance (total salary can be up to 3830)
- Starting date : as soon as possible
- Length of contract: 3 months renewable

Tipo de puesto: Tiempo completo

Sueldo: S/.2,800.00 - S/.3,830.00 al mes

Experiência:

- Atención al cliente: 2 años (Obligatorio)

Idioma:

- Inglés (Obligatorio)
- Francés (Obligatorio)

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