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IT Operations Engineer
hace 2 semanas
**Description**
Who We Are
**Hitachi Rail** is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 14,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.
**Accountabilities will include but are not limited to**:
- Provide day-to-day helpdesk service for HRSTS users located in Americas region with focus on Panama and Peru.
- Carry out installation, configurations and maintenance on servers, network equipment, desktop hardware, software, laptops, mobile devices, video conf equipment and printers.
- Maintain server rooms and all corporate IT supporting equipment including safe keeping, upgrades, repairs, maintenance, replacements, etc.
- Undertake any other relevant duties as directed by the IT Services Manager - Americas.
- Provide excellent customer service and ensure that a professional manner is maintained with customers at all times.
- Develop and maintain close working relationships with internal and external contacts as appropriate.
- Work is conducted efficiently and effectively, complies with internal global policies and standardization requirements.
- Participate in the implementation of IT Projects as per agreed budget, time and quality.
**Required Skills/ Knowledge**:
- Previous experience in Corporate Office setting.
- Proven working experience in providing help desk support.
- Knowledge of ITIL best practices.
- Strong knowledge of current technologies.
- Troubleshooting and multi-tasking skills.
- Organized, detail oriented, superb customer service skills.
- Able to learn new technology and have increasing responsibilities.
- A solid understanding of IT infrastructure, networking, and telephony.
- Strong client-facing and communication skills.
- Experience with S2S IP SEC VPN, VLANS and MPLS technologies.
- Ability to conduct research into issues and products as required.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience with enterprise wireless technologies.
- Experience with Cisco video conferencing equipment/technologies.
- Fluent English and Spanish
**Education / Qualifications**:
University degree or Equivalent technical background.
**Languages**:
Good English and Spanish proficiency (written and spoken)
**Benefits**
**Hitachi Rail** employees enjoy a comprehensive benefits package including Competitive Pay, Medical Insurance, Short & Long Term Disability, Life & Accident Insurance, Flexible Spending Accounts, Savings Plan, and Paid Vacation. We also offer a number of Work/Life Programs such as Flextime and a variety of Training and Development opportunities.
It is our commitment at Hitachi Rail to create a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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