Business Analyst

**Team Description** As part of the QA Team you will play a key role in helping us to create the most customer-oriented company for our merchants. We devise innovative ways for optimizing the experience we give to our merchants in every touchpoint. On the QA Team we mix a very unique characteristic where we make sure our analyses are robust and give useful insights as well as execute actions that result in actual improvement on our service. Our vision of "always finding a way to make our merchants life´s better" is reflected in our hunger to automate and re-invent processes. We are looking for a Business Analyst that will help us to truly understand who our merchants are in order to push new projects and products that will truly make us a dream company for our customers. The Business Analyst will help us take our reporting to the next level and play a key role towards implementing new innovations and automations that will streamline our operation. With constant support and communication from other Analysts and QA Teams in Germany, Bulgaria, UK, United States, Colombia and Brazil, you will be part of a global team who´s main focus is the merchant experience. **What you'll do**: - Optimize all our operations reporting in order to drive action towards key objectives and measure impact. - Data driven decision making to implement new processes to improve our merchant interaction with Sumup. - Design experiments to test hypotheses and implement merchant based solutions in a fast-paced environment. - Connect and manage relationships with development teams around the world to find solutions to local market opportunities. - Work closely with different teams in a collaborative environment to bring the best possible experience for our merchants. - Conduct data-driven business analytics to support and make recommendations on strategy and key strategic initiatives for the business. - Work towards the full automation of the QA processes. **You'll be great for this position if**: - At least 1 year of work experience required as Business Analyst in fast-paced environments. - Advanced Excel and SQL experience. - Advanced or fluent english skills. - Tableau knowledge or any other visualization tool is nice to have. - You have excellent communication and interpersonal skills. You are able to communicate ideas and concepts with team members from a wide range of countries and cultures, and to build strong and productive relationships. **Why you should join SumUp** - We're a truly global team of 3000+ people from 80+ countries, spread across 4 continents. - You'll be part of an amazing team and work environment that works with passion and purpose to achieve incredible results. - You'll have the opportunity to make an impact as we work in flat hierarchies. - We have flexible working hours - you make your own schedule and have the freedom to align with the team if you want to work from home. - We have competitive compensation and great benefits **About SumUp** We believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. - SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind._ **Job Application Tip