Junior Operations Associate

**About us**

MEDLIFE is a non-profit organization that partners with low-income communities in Latin America and Africa to improve their access to medicine, education, and community development projects. **Our mission** is to build a worldwide Movement empowering the poor in their fight for equal access to healthcare, education, and a safe home. **Our vision** is a world free from the constraints of poverty. MEDLIFE works with students from around the world in order to broaden their perspectives and better equip them to advocate for social justice.

**Our ideal Junior Operations Associate**

We’re looking for a passionate changemaker who has an immediate connection to our mission and vision. We need **storytellers **that can elevate the voice of community members in developing countries to reach student communities around the world. We need **community organizers**, who will rally groups together to fight for our cause, make positive connections, and build relationships with ease. We need **problem solvers **that can turn challenges into growth opportunities. As we continue growing, we’d love for you to be part of the MEDLIFE Movement.

**About the role**

The **Junior** **Operations Associate **at MEDLIFE is crucial in expanding our mission by ensuring the seamless, efficient, and safe execution of Service Learning Trips (SLTs).

Your day to day involves coordinating all logistics for Service Learning Trips (SLTs), ensuring a safe and seamless experience for volunteers and field staff. Responsibilities include managing registrations, trip communications, travel arrangements, budgeting, and supplier negotiations for Lima & Cusco regions. This role is essential for delivering impactful volunteer experiences that support the organization's mission to empower communities worldwide.

**What will your day-to-day look like at MEDLIFE?**

**Volunteer & Trip Coordination**
- Daily tracking of volunteer registrations and info follow-up (payments, flights, dietary, passport details).
- Administer SLT vouchers/discounts, update the reservation system, and answer volunteer queries.
- Support sales for coordinating volunteer requests and promotional activities.
- Manage hotel blocks/reservations and trip budgets.
- Prepare and update trip itineraries, budgets, and related documentation.

**Supplier & Partner Management**
- Coordinate with hotels, transport, and guides; handle invoicing, reconciliation, and post-trip supplier feedback.
- Negotiate with suppliers for cancellations, rate renewals, and expansion into new destinations.
- Create and maintain a supplier rate card.

**Participant & Emergency Support**
- Coordinate pre-trip and in-trip communication with participants and provide on-site support.
- Serve as the primary contact during trips at key locations.
- Manage emergency phone during clinic operations, providing 24/7 assistance.

**Inventory & Financial Oversight**
- Manage inventory, track merchandise sales, and process commissions for trip leaders.
- Support full payment collection and follow-up.

**Quality Improvement & Program Development**
- Implement strategies to enhance educational travel experiences, gather participant feedback, and suggest improvements.
- Develop new tourism products and explore destination expansions.

**What will you bring?**
- 1+ year of work experience in operations, logistics, or travel coordination, ideally with experience in volunteer or educational programs.
- Bachelor’s degree in Business Administration, Hospitality, or related field.
- Advanced-level English skills required.
- Proficiency in reservation or database management systems.
- Familiarity with budget management and inventory tracking tools.
- Strong organizational and multitasking skills to manage multiple trip logistics efficiently.
- Excellent communication skills for participant interactions and vendor negotiations.
- Financial acumen for budgeting, invoice reconciliation, and payment processing.
- Problem-solving skills with the ability to handle last-minute issues and emergencies.
- High attention to detail, adaptability, and willingness to support operations on weekends or during non-standard hours.
- Commitment to the mission of empowering communities and supporting healthcare access globally.
- Live in Peru

**What do we offer you?**
- Planilla from day 1
- EPS 100% covered
- Remote work
- Competitive salary commensurate with the role
- Flexibility
- Opportunities for career growth
- And more benefits package.

**Language**:

- advanced or intermediate level of English? (required)

Application Deadline: 15/11/2024