Director of Operations

hace 5 días

Lima, Perú Teleperformance A tiempo completo

Overview:
We are looking for a director of operations willing to relocate to Peru, this person is responsible for planning, managing and guaranteeing the operational and financial efficiency and the commercial relationship with corporate clients with the objective of fulfilling the promise of value established in the service contract, through the management and optimal administration of the resources under his/her charge.

**Responsibilities**:

- Manage, represent and direct the daily activities of one or more operating units.
- Plan and coordinate the execution of strategies to improve profitability, productivity and efficiency in all
- operations under his charge.
- Manage compliance with Financial, Operational and Corporate KPIs.
- Design and present annual operating budgets and reforecast to the Vice President of Operations.
- Manage and develop a highly motivated work team in line with the management and organizational
- development processes, the values and the DNA of Teleperformance.
- Continuously research, identify and introduce process improvement measures and approve actions or elevate them to a higher level if appropriate.
- Guarantee the implementation of defined corporate security policies and procedures.
- Develop the relationship with the corporate client (s), through operational and strategic actions in favor of the fulfillment of the contractual agreements.
- Generation of farming strategies and development / growth of the accounts in charge.
- Ensure compliance with all Teleperformance HR, Operations and Innovation policies, procedures and initiatives, and ensure that any committed breaches of these corporate policies and procedures are immediately reported to the appropriate Teleperformance management.
- Maintain constant and fluid communication with the Vice President of Operations reporting the relevant day-to-day issues of the accounts in charge.
- Attend to all other responsibilities that, due to the dynamics of his position, are assigned to him.

Qualifications:

- Between 3 to 5 years of managerial experience in call center, BPO is a must.
- Experience in travel and hospitality vertical (desirable).
- University Professional preferably in areas related to Administration, Engineering and / or Finance.
- Postgraduate and / or Master's degree (optional).
- ** MUST BE WILLING TO RELOCATE TO LIMA PERU.

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