French Agent

hace 2 semanas

Lima, Perú OCC247 SAC A tiempo completo

Abstract:
French Customer Service representative - Full time - 3 months renewable - Recibo por honorarios
- BPO customer service - Lima (Magdalena)
- S/.2350 Gross salary

After 3 months the agent will be in planilla: S/. 2350 Growth salary + Up to S/. 400 in bonuses.

Company description:
At OCC247, teamwork and fun are at the heart of our daily work. We are a global outsourced customer service company. Offering customer service agents, training, consulting, and technology tools implementation.

We are a new generation of contact center and we are seeking to build a qualified team for high level service.

OCC247 trains and provides agile agents for its clients in order to give the best customer experience.

Our mission:
To succeed in this mission, we need to provide a uniquely tailored experience for our users.

We are looking for Customer Service Representatives based in Lima to help us ensure the satisfaction of the clients. You will be responsible for representing the company by committing to provide a professional and friendly service to our valued customers.

**Responsibilities**:
Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

You are:
French-speaking agent and very comfortable on the telephone,

Not afraid to take the phone to engage in sometimes complicated conversations with our users. English is a big plus

Ability to stay calm when customers are stressed or upset.

Comfortable using computers.

Experience working with customer support will be appreciated

You are organized and know how to balance multiple problems at once and to resolve them efficiently.

You are familiar with the web and social media : tchat, Facebook, Twitter, etc are today spaces of -management of user questions and complaints.

Qualifications:
Work experience in customer service will be appreciated

Strong command of the French language

Desire to help others

Able to follow procedure and policies as established by the company

Able to work under pressure

Other details:
Contract length: 3 months renewable

Starting date: Approx 21 - 28 Mars.

Full time contract

Salary S/.2350 Gross salary

Goal bonuses after 3 months

Job schedule: From 6 a.m. to 3 p.m., from Tuesday to Saturday

Work remotely, temporarily due to Covid.

Elements needed for home office:
at least i3 processor

at least 8 gig Ram

at least Windows 10

USB Headset with mic

Good internet connection

**Benefits**:
Possibility to be in Planilla after 3 months

Bonuses and internal contests

OCC247 promotes internal advancement opportunities.

Tipo de puesto: Tiempo completo

Salario: S/.2,350.00 al mes

Experiência:

- Servicio al cliente: 1 año (Obligatorio)

Idioma:

- Francés (Obligatorio)
- Inglés (Obligatorio)

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