Amazon Catalog Specialist

**Key Responsibilities**:
**Case Logs / Amazon Support Communication**:

- Manage and resolve customer support cases through Amazon’s support platform. **Communicate with Amazon Seller Support to resolve account issues and ensure smooth operations.** Maintain accurate records of all communications for future reference.

**Content Upload**:

- Upload and manage product listings, images, and descriptions on Amazon.
- Ensure all content adheres to Amazon’s guidelines and meets quality standards.
- Optimize product content for visibility and sales performance.

**Admin Tasks**:

- Handle administrative duties related to Amazon account management.
- Support internal teams with Amazon-related reports and data.
- Assist in maintaining account health and compliance with Amazon policies.

**Cataloguing**:

- Manage and organize product catalogues, ensuring accurate and up-to-date product information.
- Perform regular audits of listings to ensure consistency and accuracy.
- Address discrepancies and correct product information as needed.

**Flat File Uploads**:

- Prepare and upload flat files for bulk updates of product listings, inventory, and pricing.
- Troubleshoot errors and issues with flat file uploads.
- Work with data sheets to streamline the product updating process.

**Technical Support**:

- Provide technical support for resolving issues related to Amazon listing errors, suppressed listings, and product variations.
- Assist with integration and troubleshooting of third-party tools used for Amazon account management.
- Stay updated with Amazon’s technical updates and best practices to ensure smooth operation.

**Qualifications**:

- Proven experience in Amazon seller support or similar roles.
- Strong understanding of Amazon Seller Central and its various functions.
- Excellent communication skills, both written and verbal.
- Proficiency in using Microsoft Excel and data management.
- Ability to troubleshoot technical issues and work independently.
- Detail-oriented with strong organizational skills.

**Experience**:

- Amazon Catalog: 3 years (required)
- Flat File Upload: 3 years (required)
- Amazon Seller Central: 3 years (required)
- Amazon agency: 3 years (required)