Sales Campaign Agent

**About misterb&b**

At misterb&b, teamwork and fun are at the heart of our daily work. To succeed in this mission, we need to provide a uniquely tailored experience for our users. We are looking for Sales Campaign agents based in Lima to help us ensure the satisfaction of our community. You will be responsible for representing the company by committing to provide a professional and friendly service to our valued customers. In order to insure the growth of the company, we are seeking a sales agent. This person will be in charge of campaigns impacting the acquisition, conversion rate, and inventory.

**Responsibilities**:

- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Work on campaigns to increase conversion rate,
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
**Your are**
- English bilingual and very comfortable on the telephone, French is a big plus
- Not afraid to take the phone to engage in sometimes complicated conversations with our users.
- Build a professional relationship with our clients.
- Comfortable using computers.
- Experience working with customer support will be appreciated
- You are familiar with the web and social media : tchat, Facebook, Twitter are today spaces of -management of user questions and complaints.

**Qualifications**:

- Work experience in customer service
- Strong command of the English language, French is a plus
- Great commercial skills,
- You support misterb&b and are excited at the idea of sharing your passion
- Able to follow procedures and policies as established by the company
- Able to work under pressure
- The profile researched must like to be challenged
- Experience in sales for 2 years is a big plus.

**Other details**:

- Personal laptop and headset are mandatory to work from home
- Hybrid job (Tuesdays and Thursdays - office and Mondays, Wednesdays and Fridays home office). This may change in the future.
- A good Internet connection from home will be necessary for the time being.

**Schedule**:
Monday to Friday Office hours.

Start must be between 7AM to 9AM, and end of the shift between 4PM to 6PM

(8 hours work + 1 hour break).

**Overview**
- Contract for 3 months. Possibility to renew the contract if the campaign is a success.
- Training will be discussed at the interview
- To apply, please send your CV in english and a cover letter in which you give a few sentences about why you want to join our team.

Pay: S/.1,500.00 - S/.3,000.00 per month

COVID-19 considerations:
All applicants must have the 3 Covid-19 vaccine shots as per government regulations.
All applicants will wear a facemask when coming in for the interview.

Puede trasladarse/mudarse:

- Magdalena del Mar, Lima: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)
Idioma:

- inglés fluidamente (Obligatorio)