Latam Happy Ambassador

**ABOUT BARK**:
BARK is a company building products, experiences, and entertainment for dogs and the people who love them. The lasting brand that Disney has built for kids and families, BARK is building for the fast-growing market of dog people.

Our ambition level is high, the opportunity is huge, and our love for dogs is through the roof We launched in 2011 with BarkBox, a monthly themed subscription of all-natural treats and clever toys. Since then, we've shipped more than 50 million toys and treats to dogs across the world and use all of that direct customer feedback to inform new initiatives and ways to make dogs happier.

But what kind of company is BARK? It's a company that has gone to the dogs. We are committed to a culture that is open, inclusive, generous, and enthusiastic — just like our pups. United by this dog obsession, we embrace the diversity of all stripes and spots. If your camera roll is 90% pictures of your dog, you belong here.

At BARK, we know that dogs aren't pets; they're family. Our people - crazy dog people - believe that their dogs deserve the best. The best treats, the best toys, the best seat on the couch. Together, we're driven to be the people our dogs think we are. We already have an impressive track record when it comes to support, connection, and customer experience, so you'll need to help us continue being the most innovative, crazy, dog-lovin' team in the world.

**WHO WE'RE SNIFFIN' FOR**:
We are looking for a Happy Ambassador on our Customer Experience team at BARK to provide world-class service to dogs and their people. In this role, you will offer engaging and genuine experiences through multiple different platforms in a fast-paced and evolving environment. A successful Ambassador will be someone who embodies and champions our BARK mission and values, someone who is also dedicated to spoiling and expressing their love for every dog. **All applicants must submit an English resume for consideration.**

**DOODIES**:

- Embody BARK values and spirit by leading with a servant's heart approach to customers and co-workers.
- Use technical skills to navigate multiple systems and platforms to troubleshoot and resolve customer accounts.
- Think creatively and passionately to provide world-class experiences for our customers.
- Collaborate and share customer insights and feedback to all areas of the business including operations, merchandising, and growth to best communicate customer's needs to BARK partners.
- Must be motivated and self-reliant to effectively manage time and productivity to meet business needs in an open work environment.

**REQUIREMENTS**:

- A desire to keep our customers insanely satisfied
- A quick and creative problem-solving mind
- Ability to learn and adapt to changing software and platforms
- Fully bilingual in English & Spanish,
- Excellent verbal & written communication skills
- A love for chatting & connecting with people and developing connections to provide high-quality experiences
- Empathy, warmth, curiosity, humility, and a wicked sense of humor
- **MUST LOVE DOGS **and their people.
- You will be required to complete pre-employment testing which includes a typing test, English proficiency test and an internet speed test.
- Must show proof of internet that has Uploads/Downloads at least 10 mbps for internet speed test. Ping Rate between 20-100 seconds. 50-100 is average. 20-50 Ms is good.

**AVAILABILITY**:

- Full-Time contractor positions available
- This offer will be based on a 12-week employment timeframe with the potential for this to be extended longer based on performance
- Must have weekend and evening availability
- Must be available to work an 8 hour shift between the hours of 9 am - 9 pm US EST
- Must have the ability to work remotely from your home with a strong internet connection to support systems (including phones)

**Training**:

- First week: Monday - Friday 10AM EST - 2PM EST US
- Week 2-4: Monday - Friday 10AM EST - 6:30PM EST US
- Must be able to attend 4 week training program
- Week 5 will include a new shift schedule

**Probationary Period**
- This position will have a probationary period (Up to 6 months) or longer depending on performance.