System Management

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

In Systems Management at Kyndryl, you will be critical in ensuring the smooth operation of our customers’ IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.

Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry. You'll be at the forefront of new service preparation and change management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.

Your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient. You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class.

At Kyndryl, we're committed to providing the best possible service to our customers, and as a Systems Management Specialist, you'll be an integral part of that mission. So if you're passionate about technology and want to be part of a dynamic team that's shaping the future of IT infrastructure management - then this role is for you.

Your Future at Kyndryl
Kyndryl's focus on providing innovative IT solutions to its customers means that in Systems Management, you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world.

**Who You Are**

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

We are looking for a System Management & Process Specialist to administer Linux/Windows operating systems and implement, operate, and improve IT Asset Management (ITAM) and Discovery solutions such as Snow Software, Flexera, IBM ILMT, and BMC Discovery. The role includes installation, configuration, scripting for deployments, operations, and production changes. Medium and Senior profiles will also support operating model design, CMDB governance, security, and optimization strategies across platforms.

**Key Responsibilities**

Administer Linux/Windows OS and operate ITAM/Discovery solutions and in‑house tools.

Install, configure, script, and deploy ITAM/Discovery products; support production cutovers and environment changes.

Build custom rules, patterns, dashboards, and reports; prepare and present deliverables and integration outputs.

Manage interactions with user areas: change controls, monitoring enablement/disablement, maintenance windows, and incident handling.

Support standardization, integrations, and best‑practice adoption across ITAM/Discovery platforms.

Create standardized code instructions to accelerate delivery and reduce manual work.

(Medium/Senior) Advise on operating models, CMDB configuration, governance, security, and permissions.

(Medium/Senior) Propose monitoring and optimization improvements to increase platform value.

(Senior) Lead adoption strategies for ITAM solutions and customize TPL patterns for discovery.

**Required Technical and Professional Expertise**

- More than three years experience administering Linux and Windows OS.

- Implementation, configuration, and administration of Snow Software, Flexera, IBM ILMT or similar (on‑prem or SaaS).

- Knowledge of dashboard/report design and troubleshooting communication with ITAM/Discovery agents or agentless discovery.

- Experience integrating with ITSM/ITAM, Event Management, Automation, or FinOps solutions.

- Understanding of DevOps fundamentals and microservices architecture.

- Programming knowledge in.NET.

- Experience with on‑prem and/or cloud infrastructure (SaaS‑oriented).

- Knowledge of ITAM/Discovery technologies.

- Strong learning agility and adaptability.

- (Medium/Senior) Ability to lead initiatives and collaborate with stakeholders.

- (Senior) Experience customizing TPL patterns and designing specialized reports.

**Preferred Technical and Professional Expertise**

Experience configuring Jira Cloud workflows and Atlassian customizations.

Strong analytical skills and ability to translate business needs into tec