Sales Agent

Embark on a transformative BPO career with our innovative startup, breaking away from traditional call centers. Join a forward-thinking remote team, delivering crucial services from the comfort of your home. This is more than a job; it's a chance to pioneer BPO evolution while making a meaningful impact on the clients you sign up. Shape your workday, achieve work-life balance, and genuinely help people improve their financial situations. Specializing in Debt Relief services under The Fair Debt Collection Practices Act, you'll redefine success on your terms. Embrace the future of remote BPO, unlock possibilities, and make a difference—right from your home office.

**Compensation Package**:

- PEN 1,500 - PEN 1,850 per month
- Bonus opportunities
- Vacation/PTO
- Retirement benefits available
- Vacation Days
- Medical Benefits

**Responsibilities**:

- Engage with clients to understand their financial situation and provide information on debt relief programs
- Educate clients on debt relief options and help them choose the best solution for their needs
- Build strong, lasting relationships with clients through empathy, professionalism, and effective communication
- Customer Service: Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. This may involve answering product-related questions, handling complaints, and offering solutions.
- Inbound and Outbound Calls: Handle incoming calls from customers and make outbound calls when necessary. This can include responding to inquiries, processing orders, and conducting follow-up calls.
- Problem Resolution: Troubleshoot and resolve customer issues or complaints by providing accurate information, finding solutions, and escalating complex problems to higher-level support if necessary.
- Maintaining Records: Document all customer interactions, transactions, and inquiries accurately and comprehensively in the company's database. This information is crucial for future reference and analysis.
- Adherence to Scripts and Procedures: Follow predefined scripts and protocols to ensure consistency in customer interactions. This helps in maintaining brand voice and delivering a standardized level of service.
- Time Management: Effectively manage call time to ensure that calls are handled efficiently without compromising the quality of service. This includes minimizing wait times and resolving issues promptly.
- Continuous Learning: Stay informed about product updates, company policies, and industry trends to provide accurate and up-to-date information to customers. Ongoing training may be necessary.
- Team Collaboration: Collaborate with other call center agents and relevant departments to address customer issues that require additional support or specialized knowledge.
- Adaptability: Be adaptable to changes in procedures, scripts, or tools used in the call center.

**Required Skills/Qualifications**:

- Must speak fluent English
- Above average computer skills
- General understanding of the American financial system (Credit vs. Debit)
- Type 40+ words per minute
- College Degree Preferred
- Minimum 70 mb internet connection
- Must have Laptop and smartphone

**Nice to Have**:

- Experience in American Financials
- Sales experience
- Customer Service Experience

**Location**:
Remote Work

Pay: S/.1,500.00 - S/.1,850.00 per month

Application Question(s):

- Do you have a computer with video capability and strong internet service?

**Experience**:

- Remote Agent: 1 year (required)
- Sales: 1 year (required)

**Language**:

- English (required)

Work Location: Remote