Mfs Channels Support Clerk

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you

We are champions of positive transformation. We believe in innovation, adaptation, and prioritizing our customers at the core of all our actions.

Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.

This is your opportunity, come and be part of Sangre Tigo

Mfs Channels Support Clerk

UNITE A NUESTRO EQUIPO EN EL SALVADOR

Estamos en busca de un profesional para gestionar bases de datos y mejorar la experiência de nuestros usuarios. Si eres dinámico, orientado a objetivos y te encantan los desafíos, te queremos en nuestro equipo

Estamos buscando un(a) Mfs Channels Support Clerk.
Ubicación: El Salvador

Propósito Principal: Responsable de la gestión y control de las bases de datos de canales y clientes en el negocio de MFS. Esta posición contribuye al objetivo de captar nuevos participantes y usuarios, así como a mejorar el _survival rate_ de los actuales, a través de la gestión, seguimiento y resolución de requerimientos y reclamos.

**Responsabilidades**:
- Análisis de casos back office.- Atención de reclamos.- Buscar la mejora operativa y eficiencia de los procesos del área.- Control de canales de usuarios y proceso de registro de suscriptores.- Aprobación de creaciones de todas las bases de canales de venta Tigo Money.- Encargado de toda la reportería operativa de aliados y conciliaciones con tercero.- Mejora en procesos operativos.- Monitoreo de comportamiento de productos y servicios de toda la unidad de negocio.- Realizar el respectivo análisis e iniciar los ajustes correspondientes del proceso de gestión de casos.- Monitoreo de métricas de registros de usuarios en los canales disponibles.- Establecer controles y medidas de cumplimiento del marco regulatorio aplicable a clientes TMY.

Requisitos:
- Estudiante de Administración de Empresas o carreras afines.- 2 años de experiência en áreas operativas y financieras.- Conocimiento y manejo de sistemas de gestión de tickets.- Dominio del paquete de Office.

Aplica ahora y sé parte del futuro de las telecomunicaciones en El Salvador

OportunidadLaboral #TigoElSalvador #Telecomunicaciones #CrecimientoProfesional

Our people are the soul of Tigo El Salvador. We employ more than 4,500 people directly and indirectly, which makes us proud of being a responsible company that contributes to the economic growth of the country. More than job opportunities, at Tigo we create professional development networks where our employees have no barriers to reach their full potential.

Our Sangre Tigo culture is lived in every corner of our work centers, pushing us to be the best.

Sangre Tigo moves us to work together with a purpose, to be innovative, agile and disciplined, to guide our actions by our integrity, to place our clients at the center of everything we do, to be engines of positive change, being always proud of our history.

We promote the digital lifestyle and take full advantage of technology to facilitate the day-to-day life of our clients. Throughout the years, we have been acknowledged as one of the top workplaces in El Salvador and Central America. At Tigo, we are not just a great workplace; we are a community of amazing people to work with. We welcome you to join our team
- Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations._