Field Service Engineer HPGR

• Please include an English version of CV/Resume

Primary Responsibilities:

• Conduct scheduled customer visits to identify opportunities and provide technical solutions to improve productivity.
• Develop and maintain strong relationships with key customer stakeholders.
• Identify requirements for new equipment, upgrades, and replacements; analyze process data to optimize or replace process lines.
• Proactively generate new sales opportunities and manage pipeline in the CRM system.
• Achieve assigned sales targets and contribution margin objectives.
• Lead productivity improvement projects and measure operational gains.
• Recommend Pumps, Hydrocyclones, and Valves in coordination with internal technical teams, complying with pricing guidelines.
• Develop and execute regional business strategies, prepare business cases, and monitor sales performance.
• Coordinate cross-functional teams to ensure execution of customer commitments.
• Manage consignment contracts, inventory, and material replenishment.
• Deliver high-impact presentations and technical discussions to influence customer decision-making.
• Monitor market trends, competitor activity, and customer investment plans.
• Ensure compliance with internal processes, commercial governance, and reporting standards.
• Support commissioning, start-up, and troubleshooting activities for installed equipment, providing technical recommendations and follow-ups.
• Participate in cross-functional business reviews, sharing insights on account performance, growth opportunities, and risk mitigation strategies.
• Track KPIs and metrics, analyze results, and implement corrective actions to continuously improve commercial performance.
• Identify customer requirements for the introduction of new equipment, equipment upgrades, and equipment replacement.
• Analyze and capture process data in the Concentrator Plant, for both FLSmidth equipment and competitor equipment, in order to optimize and/or replace process lines.

Key Performance Indicators:

• Proactive identification of new sales opportunities.
• Achievement of sales targets for the assigned region (annual budget) and contribution margin objectives.
• Proactive development of productivity improvement projects. Ongoing management of opportunities in the CRM system.
• Preparation of sales reports and performance reporting.
• Provide strategic commercial input for the region, contributing to long-term growth plans and account development strategies.
• Develop accurate sales forecasts and business plans aligned with company objectives and market conditions.
• Monitor market trends, competitor activity, and customer investment plans in order to proactively adjust commercial strategies.
• Offer Customer-Specific Service & Technical Support.
• Provide specialized customer service through the recommendation of appropriate Pumps, Hydrocyclones, and Valves to optimize customer production processes, in close consultation with internal technical expert teams.
• Ensure compliance with pre-established discount levels and pricing guidelines in coordination with management for all commercial quotations submitted.

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit