Account Manager

Do you want a job with a purpose?

And do you want to make healthcare safer, better and more reliable?

Join our Team

Join us as our Account Manager at Dedalus, one of the World's leading healthcare technology companies, in base to Perú to do the best work of your career and make a profound impact in providing better care for a healthier planet.

What you'll achieve
As the Account Manager, you will responsible for drive sustainable financial growth through boosting sales and forging strong relationships with clients. He/She is responsible for identifying new opportunities, developing the healthcare business, creating the strategy jointly with the Sales Manager, controlling your own sales process, managing customer expectations, and negotiating contracts. Cultivating relationships (making, creating and establishing) is essential.

• Hunter: Identify new opportunities and build relationships with new Healthcare institutions.
• Hunter: Elaborate business proposals, gathering all the information needed to cover the correct scope for each one, commercial scope, technical scope, etc.
• Farmer: Have a close relationship with actual customers, visiting this installed base every 2 weeks.
• Conduct research to identify new markets and customer needs with an emphasis on market development
• Management her/his own funnel to Top Management to have a clear image of the opportunities' status
• Maintain CRM with clean and updated data in a daily basis.
• Establish active communication and engagement to create new leads and sales openings.
• Manage the entire sales cycle: Invest at least 60%-70% in the field visiting customers and identifying new opportunities.
• Act as single point of contact to assigned customer base for Dedalus' products & services.
• Build long-term relationships with new and existing customers.
• Negotiation with customers (new sales, upgrades, service contracts) and closure of contracts.
• Explanation and demonstration of the products/solutions, thinking strategically with the customers (requires in depth knowledge of product line and its applications).
• Prepare sales contracts ensuring adherence to law-established rules and guidelines.
• Sales contact in hand-over from Sales to Services.
• Assist the Service Manager during proposal & negotiation phase for SMA's.

Requirements

• Consolidated background with the above responsibilities and activities, and experience within the software & healthcare segment.
• Knowledge of the Healthcare market in Peru and have actual relationship with HC institutions.
• Excellent oral, written and interpersonal communications skills.
• Proven organizational and time management skills.
• Demonstrated experience adapting to change and managing priorities.
• Strong customer relationship  skills in interacting with both internal and external customers.
• Excellent understanding of the technical services business, product launch process and healthcare environment.
• Desirable Fluent English speaking and specialization/MBA and Spanish.
• Hybrid: Invest 60%-70% in the field visiting customers and being at the office at least 2 days per week. (This will be aligned with Sales Manager)

Core Competencies

• Accountability to establish and build strong customer relationships over time that allow for continuity.
• Accountability for ongoing representation of sales, support and service delivery programs.
• Accountability for profitable offer calculation, submission and contract management.
• Accountability for over dues.
• Accountability to provide a complete and meaningful hand-over to Services, according to Dedalus best practice procedures.
• Accountability to elaborate complex business proposals, with the correct scope depending on each opportunity.
• Accountability to invest 60% - 70% in the field visiting existing and new possible customers.
  • Including cities like Arequipa, Cusco, Trujillo, etc.
• Funnel & CRM accountability.
• Accountability to solve daily requests from customers.
• Accountability to elaborate business proposals.