Customer Success Analyst

Hi there We are South and our client is looking for a Customer Success Analyst

Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
• Note: If you're hired for this role, you may be asked to update your LinkedIn profile :)

About The Company
Our client is an innovative technology company transforming how businesses manage customer operations through modern, AI-powered tools that streamline workflows, service delivery, and customer communication. Their platform enables companies to respond faster, operate more accurately, and deliver a consistently high-quality customer experience by combining intelligent automation with hands-on human support.

As they scale their customer base and expand their operational capabilities, they are building a best-in-class Customer Success and Operations team capable of supporting high volumes of live customer requests while maintaining premium service standards. The company offers competitive compensation, meaningful responsibility, and rapid growth opportunities in a fast-paced technology environment.

About The Role
We are seeking an experienced
Customer Success Analyst
to support U.S.-based customers by directly handling, owning, and resolving a high volume of real-time customer requests across the platform.

This role is ideal for someone who is highly detail-oriented, operationally strong, and comfortable working in fast-paced environments where accuracy, responsiveness, and accountability are critical. You will be on the front lines with customers, owning issues end-to-end and ensuring nothing falls through the cracks.

While this is primarily a customer-facing and execution-focused role, you will also collaborate closely with product, engineering, and operations teams to continuously improve workflows, documentation, and the overall customer experience.

Key Responsibilities

• Act as the primary, front-line point of contact for customers, handling questions, requests, and issues in real time.
• Own customer requests from first touch through resolution, ensuring accuracy, follow-through, and high-quality outcomes.
• Manage a high volume of concurrent customer interactions without sacrificing detail, clarity, or responsiveness.
• Develop deep product knowledge and guide customers on how to use the platform effectively to achieve their goals.
• Proactively enable customers to become more self-sufficient through clear guidance, education, and best-practice recommendations.
• Identify recurring issues, friction points, or trends and surface them to improve workflows, documentation, and the product.
• Partner closely with product, engineering, and analyst teams to ensure customer feedback and needs are translated into action.
• Operate with strong ownership in a fast-moving startup environment, taking initiative rather than waiting for direction.
• Grow your scope and impact as the customer base and team scale.

Requirements

• 2+ years of experience in a client-facing role at a U.S.-based technology company.
• Native or near-native English fluency with strong, professional spoken communication.
• Exceptional attention to detail and ability to manage multiple customers and workstreams at once.
• Strong written and verbal communication skills, with the ability to explain complex concepts simply and clearly.
• Ability to ramp quickly on new products and workflows and teach them effectively to customers.
• High level of grit, reliability, and follow-through in fast-paced, high-expectation environments.
• Comfort working in ambiguity and helping build structure where it doesn't yet exist.
• Strong sense of ownership and accountability for customer outcomes.
• Interest in a founding-team role with opportunities to take on greater responsibility over time.

Why Join

• Competitive compensation with growth potential as the Customer Success function scales.
• Direct exposure to U.S. customers in a high-volume, high-impact operational role.
• Opportunity to help build a customer support and operations function from the ground up.
• High level of ownership and visibility within a rapidly growing technology company.
• Fully remote environment with long-term growth and increasing responsibility.

Compensation:
USD 1,500 – 2,000

Industry:
SaaS / Technology / Customer Success / Operations

If this opportunity sounds good to you,
send us your resume