DMC Coordinator, Latam

About Us
G Adventures is the world's largest small-group adventure travel company and we've been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers' either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company's story — and we'd love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You'll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can't wait for you to join us.

About The Role
The DMC Coordinator is a pivotal role within G Adventures, providing essential operational booking support for our international DMC partners in the Latin America region. This position is responsible for the accurate and smooth execution of DMC bookings, including the daily management of name lists and rooming configurations.

The primary objective of this role is to deliver exceptional customer service in handling all DMC bookings for the region. This includes providing comprehensive support for post-confirmation inquiries, changes, and cancellations.

Responsibilities
Customer and Internal Communication

• Respond promptly and professionally to inquiries from DMC partners following the specific DMC partners documented processes and procedures.
• Maintain a high level of service quality, resolve issues, provide assistance, and collaborate effectively with DMC partners and internal teams.
• Compile and share a summary of daily inbox activity with teams to promote transparency and maintain workflow alignment.
• Manage DMC related communications through email ensuring timely follow-up on inquiries.
• Coordinate with cross-functional teams (e.g., Sales, Product, Operations, Finance) to ensure customer-related issues are resolved in a timely and efficient manner.

Operational Task Management

• Using tools such as spreadsheets, email, Slack, Compass and Salesforce to coordinate information, share updates, and ensure seamless workflow execution.
• Execute the entry of name lists, rooming requirements, DMC partner traveller requests as scheduled and required.
• Monitor email inbox and action tasks accurately meeting both the agreed operational and financial timelines.
• Execute booking-related tasks, reviewing Compass files for quality and accuracy
• Process Improvement & Reporting
• Track and report recurring issues or service disruptions to operations and leadership, contributing insights to improve internal processes and customer satisfaction.
• Maintain and stay up to date on internal documentation, workflows, and standard operating procedures to ensure knowledge remains current and consistent.

Training and Team Support

• Assist with the coordination and implementation of any DMC training and operational requirements for the region.

Requirements

• 1 year of experience working in customer service or operations environments.
• 1 year knowledge or experience with Reservation systems.
• 1 year Customer Service/administration experience
• 1 year knowledge with Salesforce or Customer Relationship Management systems
• 2+ years data entry experience.
• Intermediate level of English both written and spoken
• 1 year familiarity of Mac computer systems
• Proficient in Google Workspace (Sheets, Docs)
• This role is a hybrid role based out of Peru, where a minimum number of days as set by the region, is required in the Lima office.

We thank all interested candidates; however only those chosen for an interview will be contacted.

• QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN PERU**

What do we offer you?

• Competitive salary commensurate with the role
• Competitive benefits package
• Birthday day off
• Vacation time for you to recharge
• Enhanced Parental Leave
• Learning and growth opportunities
• Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.