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Application Tech Suport Senior

hace 3 semanas


Lima, Perú Emberi A tiempo completo


Estamos contratando: Application Tech Support Senior – LATAM (Inglés Fluido)

Presencial | Lima (Leuro) + Trabajo en campo

Contrato en planilla | Turnos rotativos 24/7

Si eres un
especialista en soporte técnico de aplicaciones
con experiencia resolviendo incidentes complejos, integraciones críticas y manejo avanzado de SQL y APIs, queremos conocerte.

¿Qué buscamos?

+3 años de experiencia en soporte técnico de aplicaciones (SaaS / B2B / B2C)

Inglés fluido (B1–C1)

Capacidad para analizar y resolver incidentes complejos con equipos globales

Excelente comunicación con equipos técnicos y no técnicos

Requisitos Técnicos Indispensables (No negociables)


SQL Intermedio–Avanzado
: análisis de datos, consultas, filtros, validación de inconsistencias.


APIs REST/SOAP
: uso de Postman, comprensión de JSON/XML, autenticación y status codes.


Gestión de incidentes (Jira / ServiceNow)
: seguimiento end-to-end, documentación RCA, manejo de SLAs.


Lectura de documentación técnica
(especialmente integraciones: pagos, transporte, etc.).


Requisitos Deseables (Diferenciadores)

  • Monitoreo en
    Grafana / Prometheus
  • Lectura de
    logs
    (ELK, grep, tail)
  • Scripting
    en Python o Bash
  • Conceptos de
    Cloud
    : AWS / GCP / Azure
  • Conocimientos de
    Git
    y CI/CD
  • BI: Power BI, Tableau o Data Studio


Responsabilidades

Resolver incidentes complejos

Diagnosticar fallas en integraciones API

Coordinar con Ingeniería para bugs críticos

Apoyar onboardings técnicos

Documentar procesos, RCA y soluciones escalables

Enviar CV a;