Bilingual CX Support

hace 3 días

Santiago de Surco, Lima, Perú Scorp A tiempo completo $40,000 - $75,000 al año

Scorp Inc. is a fast-growing social media start-up based in Istanbul and San Francisco. We created a number of mobile applications, including the 'world's most genuine social network Scorp app. With over 16M users worldwide, the Scorp app has successfully re-defined the social network in Turkey. Now, we are on a mission to redefine the social and entertainment scene with our newly launched Apps, which have already reached 100M+ users We are an organization committed to results and to the development of our work teams.

We are looking for a freelance Bilingual CX Support - US team. Our ideal candidate will have a high customer orientation, strong communication skills, persuasive ability, results orientation and strong problem solving skills. This position will be responsible for expanding the client base and fostering loyalty through excellent service, exceeding client expectations and establishing negotiating relationships with various live streaming agencies.

Qualifications:

  • 1 year of working experience related to live-streaming, video-sharing, social media or streaming platforms.
  • Relevant working experience or network with influencers, celebrities or live streaming platforms.
  • Fluent English (Mandatory).
  • Fast learner and passion for live streaming or technology industry.
  • Displaying a solution-oriented mindset.
  • Ability to adapt to rapid changes.
  • Profiency in communication and hunting.

Responsibilities:

  • Responsible for conducting the recruitment of new agencies and new hosts via digital channels and platforms.
  • Grasp and understand the latest industry trends, establish a feedback channel between agencies and the platform.
  • Build and maintain long-term relationships with different agencies.
  • Be responsible for the training and management of the agencies.
  • Onboard agencies and organizations to provide talents for the live-streaming section.
  • Allocate the corresponding operation support and motivate the agencies to provide more and better live streamers and build a variety of content categories.
  • Participate in drafting and revising the policies of agency management, provide reasonable reference and suggestions.
  • Keeping agencies informed about updates and offers.

What we offer?

  • Hybrid work
  • 15 vacation days a year
  • Continuous learning opportunity with a fast-paced working environment.
  • Diversity and collaborative environment.

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