Technical Support Engineer

hace 3 días

Miraflores LIM Peru GSB Solutions A tiempo completo
Job description

We are looking for a technical support professional.

Job requirements

Job description:

First Point of Contact for Technical Assistance

  • Provide initial support to end-users experiencing issues with desktop and laptop hardware and software, as well as network-related problems.

  • Assist with issues related to mobile devices and other peripherals.

Troubleshooting on Windows and Mac OS Platforms

  • Diagnose and resolve issues on Windows and Mac OS operating systems, as well as on mobile devices running iOS and Android.

Hardware and Software Configuration and Adjustment

  • Configure and adjust desktops, laptops, hardware, software, printers, mobile phones, and peripherals according to end-user needs.

Application Installation Guidance

  • Provide detailed instructions for application installation, ensuring users complete the process successfully.

Incident Documentation and Logging

  • Document and log incidents and service requests in the internal ticket management system, including their respective resolutions.

Escalation of Unresolved Issues

  • Escalate complex or unresolved issues to higher-level support staff.

Creation of Technical Documentation

  • Assist in creating technical documentation and manuals (knowledge base - KB) for recurring or known issues.

Imaging and Deployment of Equipment

  • Create images and deploy laptops, desktops, and tablets to end-users, ensuring their proper functioning.

Asset Management

  • Oversee hardware stock levels, track assets, and manage their receipt, preparation, and shipping.

Office Move Coordination

  • Plan and coordinate office moves, ensuring that technological equipment and devices are relocated properly.

Specialized Support for VIPs (White Glove Support)

  • Provide specialized support for VIP users, ensuring quick issue resolution, proactive device monitoring, and health checks.

  • Offer personalized training on new tools and applications for executives and provide exclusive onboarding processes.

Academic Background

Computer Systems Engineering, or related field.

Requirements:

  • In-depth and current knowledge of computer programs and hardware.

  • Proficiency in customer relationship management (CRM) and task management software.

  • Exceptional analytical and problem-solving skills.

  • Advanced collaboration, communication, and interpersonal skills.

  • Excellent organizational and time management skills.

  • Advanced English

Requirements

Location:  Lima, Miraflores

Remuneration: PEN 3.500,00 a 3.600,00 PEN

Experience: 2 or 4 years

English: Advanced, Mandatory

Work Model: On Site

All done

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