QA Lead Calibrator – Portuguese and English

Job Description
QA Lead Calibrator- Call Center (Portuguese and English)
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Location: Lima, PE

Type: Full-time

Department: Customer Operations

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Summary
We are seeking a detail-oriented, proactive, and collaborative
Lead Calibrator (Portuguese and English Advanced)
to join our Quality team. The ideal candidate will be bilingual (English and Spanish), experienced in quality assurance within BPO/KPO environments, and skilled at leading calibration sessions that drive alignment, consistency, and performance excellence.

Responsibilities

• Act as a subject matter expert for assigned quality programs, leading calibration sessions and driving alignment on quality standards.
• Collaborate with Global Quality, Operations, Training, COE, and client stakeholders to ensure consistent quality application.
• Identify key themes and insights from calibrations and share concise, actionable summaries with stakeholders.
• Manage calibration sessions end-to-end, including scheduling, documentation, follow-ups, and escalation of critical issues.
• Contribute to clear governance and reporting processes to ensure insights translate into action.
• Participate in ad hoc or periodic deep-dive analyses as needed.
• Ensure compliance with quality, risk, and client standards.

Eligibility Requirements

• Minimum 2-3 years of experience in quality assurance, including hosting and leading calibration sessions.
• Strong written and verbal communication skills in both English and Portuguese (speaking, reading, and writing).
• Analytical mindset to review trends and support effective calibration outcomes.
• Ability to collaborate cross-functionally and communicate clearly with stakeholders.
• Strong organizational and time-management skills, with the ability to work independently.
• Availability to work 45 hours per week from Monday to Friday
• Proficiency in Google Sheets, Excel, and presentation tools.
• Proactive approach to continuous learning and professional development.

What we offer:

• Competitive salary + performance incentives tied to key results.
• Enrollment in payroll from day one (including training period).
• Private health coverage from day one
• Career growth opportunities in a global, innovative, and dynamic environment.

About EClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

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eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here