Administrative Assistant

Peru Process Solutions SRL is a leading company in the Peruvian market, providing a wide range of services abroad to our branches in the United States and the UK. We specialize in offering administrative solutions supported by robust technological systems. At Peru Process Solutions, we focus on providing strategic pre-litigation processing through detailed case analysis and the preparation of key documentation for the submission of evidence. With a strategic approach and agile, precise decision-making, our team ensures significant outcomes, optimizing each opportunity to maximize case value and protect the interests of our clients.

We are looking for a high energy and dynamic Intake Specialist to speak to potential new clients. This individual will be responsible for taking all incoming calls, qualifying leads and signing new clients as quickly and effectively as possible. Their primary responsibility will be to ensure the smooth intake process for clients. You will play a vital role in the initial phase of the case by gathering necessary information, confirming documentation, and ensuring that the case is set up correctly for further action. You'll be one of the first touch points for our potential clients and set the tone for the business relationship.

The hours for this position are from 8 PM to 7 AM CST, 5 days a week (including weekends)

Requirements

• Take incoming calls, emails and texts, and determine if the potential new client meets the firm's criteria for the particular advertised tort.
• Articulate the value proposition, overcome objections, and, if qualified, persuade the lead that their best chance of achieving the desired result is by retaining our firm.
• Schedule appointments as necessary for client call backs.
• Respond, engage, and qualify all leads and inquiries in a timely and determined manner.
• Qualify an ever-increasing % of leads, and do so more efficiently over time through training, real world calls, and constructive feedback based on your recorded conversations.
• Hold intelligent and engaging conversations by phone, email, text, and other tools that are determined to be effective (i.e. meeting customers where they are).
• Have a firm grasp on our client contract to address all client questions.
• Develop an expert and constantly evolving understanding of the torts we are advertising.
• Ensure that everyone who contacts the firm for help is better off for having done so.
• Set our attorneys up for success with new clients by gathering pertinent information and entering it into our CRM.
• Work with your lead to continue honing your qualifications skills based on their feedback and subject matter expertise.
• Maintain and run accurate reports and share insights specific to your KPIs, which include but are not limited to conversion rates, appointments scheduled, and appointment show rates.
• Never stop learning about our business, clients, our services, competitors, and how they tie together.

Qualifications

• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence
• Either previous successful sales experience, debt collection experience or a strong desire to begin a highly successful sales career
• Experience in personal injuries.
• Track record of meeting and exceeding goals.
• Naturally curious and passionate; a lifelong learner.
• A consistent, high-energy attitude with a strong, self-driven sense of motivation
• The ability to deal with and thrive on objections and rejection on a daily basis
• Positive attitude
• A team player who serves as a bridge between our offices.

Benefits:

• Immediate inclusion into payroll from day one (regular payroll).
• Legal social benefits (CTS, bonuses, profit sharing).
• Partial coverage of EPS health insurance.
• Career advancement opportunities.
• Annual evaluations.
• Potential performance bonuses.
• Occasional extraordinary bonuses.
• Paid holidays and vacation time.

Job Type: Full-time

Pay: From S/.3,000.00 per month

Application Question(s):

• Are you available to work in the graveyard shift?

Experience:

• Customer Service: 1 year (Required)

Language:

• Advanced English (Required)

Work Location: In person