Service Technician II

hace 2 semanas

Lima, Perú Conduent A tiempo completo
Description

Job Track Description:

  • Performs business support or technical work, using data organizing and coordination skills.
  • Performs tasks based on established procedures.
  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Expands skills within an analytical or operational process.
  • Maintains appropriate licenses, training, and certifications.
  • Applies experience and skills to complete assigned work.
  • Works within established procedures and practices.
  • Works with a moderate degree of supervision.

Functional Knowledge

  • Developed skills in a range of processes, procedures, and systems.

Business Expertise

  • Understanding of how best teams integrate and work together to achieve company goals.

Impact

  • Impacts a team, by example, through the quality service and information provided.
  • Follows standardized procedures and practices and receives moderate supervision and guidance. 

Leadership

  • Has no supervisory responsibilities.
  • Manages own workload.

Problem Solving

  • Ability to problem solve, self-guided.
  • Evaluates issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills

  • Exchanges information and ideas effectively.

Responsibility Statements

  • Monitors the equipment to ensure it is operating correctly and reports any malfunctions.
  • Ensures troubleshooting issues are identified and communicated.
  • Understands and follows Quality Control criteria and procedures.
  • Handles set up, installation, and readiness for operation of equipment.
  • Reviews all equipment components to ensure quality standards are met.
  • Completes all required documentation to keep a record of the equipment maintenance.
  • May need to operate a company vehicle in order to service remote devices.
  • Performs recommended preventative maintenance.
  • Assists and guides Level 1.
  • Occasionally performs all tasks from level 1.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

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