Client Success Operations Manager

hace 3 días

Lima, Perú OpsArmy A tiempo completo $50,000 - $60,000 al año
Job Description Client Success Operations Manager

Position Type: Full-Time
Location: Remote
Apply here:

About the Role

We are looking for a Client Success Operations Manager to ensure seamless alignment between clients and the talent delivering work for them. You will be responsible for maintaining communication clarity, supporting team performance, and resolving operational challenges quickly and professionally.

This position fits individuals with BPO or client-facing operations experience who enjoy balancing people leadership with structured workflow management. Its a mid-level rolemore responsibility than a coordinator or team lead, but still below senior ops management.

Key ResponsibilitiesClient Relationship Coordination
  • Act as a reliable point of contact for day-to-day client needs.
  • Conduct regular syncs to gather updates, clarify priorities, and set expectations.
  • Build trust through consistent communication and timely follow-ups.
  • Surface concerns early and provide clear, actionable recommendations.
Team Guidance & Coaching
  • Support talent with clarity on tasks, responsibilities, and expectations.
  • Provide coaching and guidance to improve performance and communication.
  • Track attendance, workload, and overall delivery quality.
  • Help new hires or transitioning staff get aligned quickly.
Workflow & Operations Oversight
  • Ensure all deliverables, tasks, and timelines remain on track.
  • Maintain and update SOPs as workflows evolve.
  • Identify operational risks or bottlenecks and escalate appropriately.
  • Collaborate with internal support teams to close gaps in service delivery.
Issue Resolution & Mediation
  • Anticipate potential misunderstandings and address them early.
  • De-escalate issues using balanced communication and objective reasoning.
  • Protect both client satisfaction and talent stability through fair handling.
Who You Are
  • Strong communicator with excellent spoken and written English.
  • Experienced in BPO operations, client-facing roles, or team leadership.
  • Highly organized and capable of managing multiple workflows at once.
  • Empathetic, approachable, and skilled in building trust with both clients and talent.
  • Calm under pressure with a solutions-first mindset.
Qualifications
  • 25 years of experience in BPO operations, account management, or team lead/SME roles.
  • Proven ability in supervising talent or handling client requests.
  • Strong task management, organization, and documentation skills.
  • Ability to maintain structured workflows and follow-through.
Apply Now 

  • Client Success Operations Manager

    hace 3 días

    Lima, Perú OpsArmy A tiempo completo

    Job Description Client Success Operations ManagerPosition Type: Full-TimeLocation: RemoteApply here: https://operationsarmy.com/applicationAbout the RoleWe are looking for a Client Success Operations Manager to ensure seamless alignment between clients and the talent delivering work for them. You will be responsible for maintaining communication clarity,...

  • Operations Manager

    hace 3 días

    Lima, Perú OnHires A tiempo completo S/.30,000 - S/.60,000 al año

    About the CompanyOur client is a leading global tech provider in intelligent transportation, transforming everyday bus travel into a safer, more reliable experience. With 10+ years of experience and 20–50% revenue growth for operators, we are now expanding into Peru to support local transit partners.Job OverviewAs an Operations Manager, you will lead the...

  • Operations Manager

    hace 3 días

    Lima, Perú OnHires A tiempo completo $60,000 - $120,000 al año

    About the Company Our client is a leading global tech provider in intelligent transportation, transforming everyday bus travel into a safer, more reliable experience. With 10+ years of experience and 20–50% revenue growth for operators, we are now expanding into Peru to support local transit partners.Job Overview As an Operations Manager, you will lead...

  • Sr Customer Success Manager

    hace 1 semana

    Lima, Perú Dynatrace A tiempo completo

    **Company Description** As a Customer Success Manager, you will be responsible for preserving and growing subscription renewals for our customers. You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships and by acting as their champion within Dynatrace. You...

  • Operations Manager

    hace 2 semanas

    Lima, Perú Sophilabs A tiempo completo

    ⭐️**Operations Manager** We exist to help companies fulfill their purpose and create a meaningful positive impact. **Sophilabs** was founded back in 2012 with a clear vision in mind: to build software for outstanding companies seeking perfectionist teams. As we move forward, we continue to stress the importance of growing and improving ourselves to...

  • Customer Success

    hace 2 semanas

    Lima, Perú Canonical A tiempo completo

    Join to apply for the Customer Success - Team Manager role at Canonical 16 hours ago Be among the first 25 applicants Join to apply for the Customer Success - Team Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and...

  • Client Success Manager

    hace 1 semana

    Lima, Perú Bionic Talent A tiempo completo

    **About the Client**: Our client is a digital marketing agency specializing in providing digital marketing services to home services businesses across the USA. They are seeking an experienced Client Success Manager to join their team. **About the role**: **Professional fluency in English is essential.** **Experience in digital marketing agencies is...

  • Client Success Manager- 361

    hace 2 días

    Lima, Perú Bionic Talent A tiempo completo

    **About the Client**: Our client is a digital marketing agency specializing in providing digital marketing services to home services businesses across the USA. They are seeking an experienced client Success Manager to join their team. **About the role**: **Professional fluency in English is essential.** **Experience in digital marketing agencies is...

  • Operations Manager

    hace 2 semanas

    Lima, Perú Cornerstone A tiempo completo

    **Descripción**: Cornerstone, empresa headhunter especializada en la búsqueda directa de ejecutivos de alta y media Gerencia, se encuentra en la búsqueda de un: **Operations Manager** **Principales Responsabilidades**: - Desarrollar la estrategia de país, el plan de negocios y establecer direcciones para el mercado de acuerdo con la visión...

  • Graduate Customer Success Manager

    hace 2 semanas

    Lima, Perú Canonical A tiempo completo

    Join to apply for the Graduate Customer Success Manager role at Canonical Continue with Google Continue with Google 2 months ago Be among the first 25 applicants Join to apply for the Graduate Customer Success Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Continue with Google Continue with Google Continue with...