Financial Systems Analyst

Conservation International protects nature for the benefit of humanity. Through science, policy, fieldwork, and finance, we spotlight and secure the most important places in nature for the climate, biodiversity, and for people. With offices in 30 countries and projects in more than 100 countries, Conservation International partners with governments, companies, civil society, Indigenous peoples, and local communities to help people and nature thrive together.

POSITION SUMMARY - This position is based in Arlington-VA, Mexico, Brazil, Colombia, Ecuador, Bolivia, Peru, or Guyana
Reporting to the Financial Systems Lead, this position supports CI's current (Unit4 Business World and SAP Concur), and future financial systems, after the implementation of a new cloud-based ERP system (Workday). The main focus of the role is to support the day-to-day operation of the organization by responding to help desk requests from system users globally and to managing the security of these systems. The position supports the generation of special financial and budget reports through SQL queries and advanced Excel applications as needed. Additionally, this position will also support the enhancement and development of existing and the implementation of new applications, including design, data validation, testing, and training.

To be successful in this role, you will require strong technical aptitude, experience from a user and a system manager perspective, an understanding of accounting and financial reporting, good customer service and communication skills, as well as the ability to triage and reprioritize case load. Patience with a diversity of user skill levels and determination to resolve issues in a timely manner are essential qualities.

Responsibilities

• As point person, provide an approachable and responsive helpdesk service, supporting the users of CI's financial applications (currently Unit4 Business World and SAP Concur) globally.
• Triage system issues/bugs raised by business users and working to find solutions.
• Escalate complex issues where necessary, working with internal and external, third parties, as needed, to facilitate resolution of cases.
• Ensure timely follow-up, resolution, and documentation of service requests.
• Maintain the integrity of the finance system, including setting up, administering, and terminating user accounts and maintaining complex workflow structures.
• Support data quality checks, monitor changes in order to keep system records up-to-date.
• Work with system providers and the IT department to facilitate the installation and migration of software patches and upgrades.
• Create and maintain system configuration as needed to ensure optimal processing.
• Assist in the use, development, and implementation of financial system applications.
• Support testing activities on finance projects, assisting with UAT for new systems, processes, and updates affecting finance operations.
• Design special-purpose reports as required for audits or other management uses.
• Design processes and procedures for getting data into and out of financial systems as needed.
• Maintain custom reports and forms in BW using BW report engine tools.
• Maintain AG16s (SQL-based customizations) in BW.
• Participate in ad hoc tasks or projects as assigned by the supervisor.

WORKING CONDITIONS

• Guidance on flexible work arrangements will be shared during the interview process.

Qualifications
Required

• Bachelor's degree in a related field or equivalent experience.
• 4 to 6 years of related experience in providing support for financial systems, in a super user or system administrator capacity.
• Understanding of accounting processes and standards.
• Solid working knowledge of relational and/or OLAP databases.
• Experience working with MS SQL Server.
• Experience with ERP reporting tools, particularly Power BI.
• Accuracy and strong attention to detail.
• Analytical mindset.
• Strong communication skills, with the ability to convey financial or technical information to non-financial / technical stakeholders.
• Pro-active approach to problem solving.
• Ability to plan own workload and resolve conflicting priorities, accountable for own actions.
• Flexibility and adaptability.
• Continually seeking ways to improve processes.
• Passion, drive, and curiosity to challenge and ask questions.
• The working language of the organization and this role is English.

Preferred

• Experience with Business World Financials, including General Ledger, Accounts Payable.
• Accounts Receivable, Purchasing, Timesheets, and reporting modules.
• Familiarity with Unit4 BW reporting tools and SQL based customizations (AG16s).
• Cloud-based ERP system implementation experience is desirable (eg Unit4 ERPx, Microsoft Dynamics F&O, Workday).
• Experience with Workday Financials, Adaptive, or other Workday products.
• Experience with SAP Concur administration.
• Experience in the INGO sector.
• Foreign language fluency is a plus (especially Spanish, French, and Portuguese).

To apply for this position, please submit a resume, cover letter, and respond to the position-based questions in the application.
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