Customer Care Manager
hace 2 días
Customer Service - Sales - Supervisor - Management - Travel - Tourism - Customer Care - Servicio al Cliente - Ventas - Turismo - Viajes - Gerente - Jefe - Ecommerce - Gestión
If you love the idea of helping travelers make their dreams come true, and are looking for something more than just a job - a fun family environment, a home that you look forward to every day and want to stay at for the long term, you may have found your home in Paradise
Come feel the Paradise difference. APPLY NOW
What Would You Do?
- Turn customers frowns upside down and turn their concerns into lifetime loyalty.
- Work with travel partners to ensure world-class experiences for our guests.
- Maximize our online reputation through internal and external online reviews.
- Ensure customer loyalty and turn first-time travelers into lifetime promoters.
- Work with our Customer Experience team to ensure world-class experiences.
- You have Advanced English, spoken and written.
- You bring a positive attitude and positive energy, love to laugh, and thrive in a team focused environment.
- You are a people person, self-motivated, team-oriented, and have a drive to be the best you can be.
- A passion for travel and a spirit of adventure. You love to make dreams come true.
- You are self-disciplined, responsible, accountable for results and committed to excellence.
- This is a senior level position, previous experience in customer service and/or marketing is required.
- A fast-paced, fun and flexible working environment with enthusiastic team members.
- Work directly with management and the owner, no outsource here at Paradise
- A professional multi-disciplinary work environment. We are not a call center.
- Work-Life balance with 12+ Days of Paid Time off, and schedule flexibility.
- Top-Tier Benefits Including Fully Paid Private Medical Insurance and more.
- Full Legal Employment Benefits (AFP, ISSS, Vacation, Aguinaldo), not "Prof. Services"
- Team-building activities including travel, adventures, and fun local celebrations.
- Free Parking, On-Site Cafeteria, Travel Benefits, Life Insurance, Local Discounts, Careers.
- Conveniently located in Santa Elena, the nicest and safest area of San Salvador.
Q: What level of English do you require?
A: Advanced English.
Q: Are you a call center?
A: No. Like all e-commerce companies, we have a contact center as part of our operation, where we make our customers' vacation dreams come true. We service our customers by phone, chat, email, WhatsApp and social media. We are NOT an outsource or third-party like a call center - we sell only our own products and services and service to our own customers. You will work together in the same office space with Marketing, Development, Training, Administration, and other departments.
Q: What is the Salary of the position?
A: Salary will depend on your qualifications but in the "teens". We typically pay above market for all our positions.
Q: What would be my Work Schedule?
A: Work schedule is typically Monday thru Friday but may vary depending on the needs of the company and your personal preferences.
Q: Is this position remote?
A: No. We are seeking team-oriented, fun and passionate team members who want to thrive, learn and grow in a team environment. Our culture is important to us at Paradise, this isn't just a job, it's a family.
Q: Where are you Located?
A: We are conveniently located in Santa Elena, the nicest and safest area of San Salvador.
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