Bilingual Call Center Trainer

At Concentrix Peru, we are looking for someone who is passionate about training, learning, and talent development. We are seeking a dynamic, organized, and engaging professional with experience training teams in BPO or Call Center environments. If you enjoy sharing knowledge, facilitating meaningful learning experiences, and helping people reach their full potential, this opportunity is for you Your challenge in this role Deliver onboarding and continuous training programs that support the operational readiness and performance of new and existing employees. Your main challenge will be to create engaging learning experiences, evaluate participants progress, identify development opportunities, and implement improvement actions aligned with the needs of the operation. Job requirements

Education:
Technical or university studies, whether currently in progress, completed, or incomplete.

Experience:
At least 1 year of experience as a Trainer, Facilitator, or Training Specialist in a BPO or Call Center environment. English proficiency: B2 level or higher, with the ability to communicate effectively and deliver training sessions in English. Your English level will be assessed during the selection process. Essential

experience:
Delivering onboarding and continuous training, evaluating participants knowledge, monitoring performance, and identifying learning opportunities. Essential

skills:
Excellent communication and facilitation skills, adaptability, organization, active listening, creativity, attention to detail, and the ability to engage different audiences. Tools: Proficiency in Microsoft Office and Google Workspace. Desirable knowledge: Experience using Learning Management Systems (LMS) and artificial intelligence tools applied to training and learning. Availability: Full availability to work rotating schedules within a 24/7 operation, including weekends and public holidays, depending on operational needs. What will you do on a daily basis? Deliver onboarding and continuous training sessions for new and existing employees. Facilitate engaging and effective training sessions in both English and Spanish. Design, update, and adapt learning materials according to operational needs. Evaluate participants knowledge and monitor their performance throughout the training process. Provide timely and constructive feedback to support participants development. Analyze training results and operational indicators to identify learning gaps and improvement opportunities. Develop and implement action plans to strengthen participants knowledge, skills, and operational performance. Prepare and present reports related to attendance, training progress, assessment results, and participant performance. Coordinate with Operations, Quality, and other support areas to ensure that training content is aligned with business needs. Ensure an effective, engaging, and consistent learning experience for all participants.

Working hours
and operational availability

Working hours
48 hours per week, with one scheduled day off. Operation: 24/7. Rotating schedules will be assigned according to operational requirements. Weekends and public holidays: Full availability to work weekends and public holidays when required by the operation. Day off: The weekly day off will be scheduled based on operational needs. Work modality and location Work modality: 100% on-site.

Location:
Santa Luisa site, San Isidro, Av. Camino Real 195. Offer conditions Contract: Three-month fixed-term contract, renewable based on performance. Payroll: Full payroll benefits from the first day of employment. Base

salary:
PEN 2,770.00 per month. Performance bonus: PEN 580.00 per month, based on performance. Professional development: Opportunities for growth and career development within the organization. Are you interested? Apply and become part of a dynamic operation where your training experience, communication skills, and passion for developing talent will make a difference. If you enjoy teaching, empowering others, and building high-performing teams, we want to meet you .

-Requerimientos
- Educación mínima: Técnico
1 año de experiencia
Palabras clave: callcenter, teleoperador, telefonista, telephonist, telefonico, adiestrador