Teleoperador bilingue turno madrugada – Planilla completa desde día 1

Hace 13 horas

San Borj, Perú Foundever Media jornada BRL 2,100 - BRL 2,300/mes

About Us

Foundever™ is a global leader in the customer experience (CX) sector. With 170,000 employees worldwide, we are the team behind the best experiences for over 750 leading and digital-first brands globally. Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and deliver seamless customer journeys when it matters most.

Our Core Values:

  • Creativity: Simplify, lead change.
  • Commitment: Strive for excellence, make a positive impact.
  • Connection: Share experiences, grow together.

About the Role

We are seeking a talented and dedicated Customer Service & Claims Agent to handle inbound and outbound calls for new and existing passengers. In this role, you will assist customers with creating new reservations or modifying existing ones (resolving travel-related inquiries) using internal systems, always striving to deliver exceptional customer satisfaction.

Requirements

  • Must be at least 18 years old.
  • High school diploma or equivalent.
  • Peruvian citizenship or valid work permit.
  • Strong computer skills (proficiency in Microsoft Excel is a plus).
  • Previous customer service or call center experience is preferred.
  • High level of empathy and active listening skills.
  • Strong problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Ability to multitask effectively.

Company Benefits

  • 48-hour workweek.
  • Full payroll benefits from day one (Planilla completa).
  • Weekend days off.
  • Availability to work early morning/graveyard shifts (required).
  • Transportation allowance + up to 15% performance bonus.
  • Central office location (San Borja).
  • Competitive salary and performance-based incentives (S/2300 + 80 transportation + 15% performance)
  • Great work environment and growth opportunities.

Join us and kickstart your career today

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