Client Experience Coordinator

Role Overview

In this role as Client Experience Coordinator, you will serve as the right hand to our MD and as the glue that holds our team together. You will engage with clients and candidates, play a key role in setting executive search strategies for various contexts, coordinate key projects and talent search engagements to ensure everything runs smoothly, while also managing executive scheduling, communications, and administrative tasks.

This position offers the opportunity to engage with both internal stakeholders and external clients/candidates, acting as a professional representative of ZRG in meetings, calls, and correspondence; while maintaining high organizational standards, handling logistics, documentation, and follow-ups promptly.

Fluency in English and Spanish is critical for effectively communicating across our global network and with local clients. We seek a service-oriented individual who aligns with ZRG’s purpose in strategic talent and leadership advisory and is excited to contribute to a purpose-driven, agile team.

The ideal candidate is highly organized, tech-savvy to streamline work, and intrinsically motivated to support a high-performance team. The role is based in Lima, Peru.

Key Experiences & Qualifications

• Experience & Education: 2+ years of experience as Project Coordinator, Client Experience Analyst/Manager or in a similar support role required; 2-4 years supporting senior executives or teams in fast-paced professional environments (consulting, financial services, technology, extractives) preferred. Bachelor's degree in Business Administration, Communications, or related field (or equivalent professional experience) preferred.
• Project Coordination: Demonstrated ability to support and track projects from start to finish—maintaining project plans, organizing files, and following up on team action items. Ideally has experience with Agile project methods or has implemented processes that improved team efficiency and client service. Experience coordinating hiring or onboarding processes (in HR or recruiting) is a plus, given our talent-focused work.
• Organizational Excellence: Proven ability to manage complex calendars, travel arrangements, meeting schedules, and general office administration. At minimum, experience coordinating multiple schedules and tasks efficiently; ideally, has led or overseen the coordination of projects or events with many moving parts, ensuring deadlines are met and details are handled meticulously.
• Communication Skills: Exceptional communication in both English and Spanish. Must be able to draft polished, professional emails and documents, and assist in preparing well-designed presentations or reports. Ideally, comfortable interfacing with senior clients and candidates via phone and in person, representing ZRG with tact, warmth, confidentiality, and professionalism.
• Tech Proficiency: We are looking for candidates with GenAI experience, enthusiastic and curious to learn and implement the latest AI tools in their workflow to enhance productivity. Strong proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel) and collaboration tools (e.g. MS Teams, Slack). Must be able to manage schedules and handle data entry in digital tools. Preferably has experience with project management software and ATS/CRM systems.

Soft Skills & Competencies

• Attention to Detail & Accuracy: Has a keen eye for detail, ensuring that all communications, scheduling arrangements, and documents are correct and high-quality. Catches errors that others might miss and takes pride in delivering polished work, which in turn upholds ZRG’s reputation for excellence.
• Team-Oriented & Adaptable: Acts as a reliable team player who enjoys supporting others while fostering a positive team culture. Readily assists with tasks beyond core responsibilities when needed. Shows agility in handling shifting priorities and unexpected situations, demonstrating adaptability and resourcefulness in a dynamic startup environment.
• Proactive & Anticipatory: Anticipates the needs of executives and team members proactively. Takes initiative to resolve issues before they arise, preparing meeting materials, sending timely reminders, and resolving scheduling conflicts without prompting. This anticipatory mindset ensures smooth office operations.
• Professionalism & Discretion: Maintains strict confidentiality and integrity when handling sensitive information, including executive communications, client data, and candidate details. Stays composed and dependable under pressure. Represents leadership and the firm with poise and professionalism, building trust through consistent, courteous interactions with clients and colleagues.

ZRG Partners is Mac preferred environment.