Recepcionista turno noche

Hace 13 horas

Miraflores, Lima, Perú Hotel Santa Cruz Jornada completa
Role Description This full-time, on-site Night Receptionist role at Hotel Santa Cruz is based in Miraflores and focuses on ensuring smooth front desk operations during nighttime hours. The Night Receptionist greets and checks in guests, manages check-outs, processes reservations and payments, and responds to guest inquiries in a courteous and professional manner. The role includes monitoring lobby activity, coordinating with housekeeping and maintenance for guest requests, and maintaining accurate records of arrivals, departures, and room status. The Night Receptionist also handles phone calls and messages, addresses basic security and emergency procedures in line with hotel policies, and prepares end-of-day reports for management. Qualifications
• Strong customer service and hospitality skills, with the ability to interact professionally and courteously with guests from diverse backgrounds.
• Solid communication skills in spoken and written English; additional language proficiency (such as Spanish) is highly beneficial.
• Basic administrative and computer skills, including handling reservations systems, email, and standard office software.
• Organizational and time-management abilities to manage multiple tasks, prioritize guest needs, and maintain accurate records.
• Reliability and attention to detail, with a focus on following hotel procedures, safety guidelines, and nighttime security protocols.
• Ability to work overnight shifts on a consistent schedule and remain alert, calm, and professional in low-supervision situations.
• Previous experience in hotel reception, front desk, or customer-facing roles is preferred but not strictly required.
• High school diploma or equivalent; hospitality or tourism-related studies are an advantage.